Bi-Lingual Administrative Support

Bi-Lingual Administrative Support

Summary

DNA Solutions is one of the leading Forensics and DNA services companies in the nation with a reputation for utilizing the highest quality science to get reliable results for our clients. The Bi-Lingual Administrative Support will support this mission by being responsible for a range of administrative support and client-facing functions to make sure the needs of all customers are met in a professional and timely manner. Some prior leadership experience is strongly preferred and compensation will be commensurate with proven leadership ability. This role offers the potential of growing into a Lead role with demonstrated aptitude.

Bilingual candidates with a strong grasp of both English and Spanish strongly preferred but not required.

Essential Functions...

• Responsible for answering the phone and acting as a first contact for answering questions pertaining to all lines of business provided by the company.

• Ensures a positive and professional experience for all customers by providing excellent customer service at all times

• Manages client inquiries via phone, email, online, or in person.

• Provides clients with technical assistance and directs client complaints to appropriate management in a timely manner.

• Acts as the front-line for building positive client relations by checking in regularly and following up on active processes

Position Requirements...

• Ability to speak both Spanish and English fluently

• High school diploma

• Experience with Microsoft Office and customer service

• Experience in office administration

• Education in Forensic Science is a plus.

Work Environment...

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands...

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

AAP/EEO Statement

DNA Solutions, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics or any other characteristic protected by state, federal, or local law. DNA Solutions, Inc. expressly prohibits any form of workplace harassment based on race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics or any other characteristic protected by state, federal, or local law. Improper interference with the ability of DNA Solutions, Inc. employees to perform their job duties may result in discipline up to and including discharge. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics.