#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.
BI Analyst II (Contract) Worldwide Customer Experience
We are looking for a business intelligence and dashboard expert who loves building actionable dashboards, loves to explore, and understand and be excellent at data and data visualization. The candidate will own things including, but not limited to work with Insights, WWCE business stakeholders, and IT teams to build new dashboards while ensuring accurate data and user friendly interfaces of the dashboards.
We are looking for a visualization Ninja who takes data and visualizes it into insights, insights into stories, and stories into actionable recommendations. Bring examples to show during the interview.
The Business Intelligence Analyst will work within the Business Analytics team to develop and support interactive data visualizations used across the enterprise.
Responsible for report development, testing, and delivery through closely working with developers, business analysts, and management.
Responsible for development, testing, delivery, and maintenance of R/Python scripts used in automation where applicable.
1+ years of web analytics experience is preferred
2+ years of hands-on experience in visualization data and reporting on quantitative research or analysis with a focus on business intelligence visualization
1+ years of experience or working knowledge with a statistics coding tool such as R or Python
Data Technology experience which may include:
Database query experience (Custom SQL design, MySQL, Postgress, and/or Snowflake)
Experience with Business Intelligence tools such as Tableau
Experience with Salesforce is a plus
Bachelor's degree required. Background in computer science, math, marketing, economics, or other quantitative discipline is preferred.
Experience working with call center data is preferred
Excellent verbal and written communication skills and the ability to interact professionally with others
Who are you:
Creative: Ability to find out-of-the-box/non-traditional ways of problem solving and apply innovative thinking when approaching and defining solutions.
Analytics Accuracy: Analytical information is consistently accurate and reliable. Decision makers can confidently fall back on the reliability of the analytical records. Leadership feels comfortable viewing this material and do not need to second guess even when data may at first appear unsettling.
Problem Solving: Methodically breaks down a problem so that the solving process can take place. Remains unfazed by unusual or exceptionally abstract problems. Uses a proven problem-solving process yet is comfortable adopting a trial by error approach where suitable. Enjoys the challenge posed by 'problems' and enjoys solving them.
Ability to deal with ambiguity/insufficiency: Embraces change and encourages others throughout this process. Understands shifts and movement and plans for these events. At ease creating contingency plans and rallies others to do likewise. This person is flexible yet decisive and can be trusted to 'cope' with big changes.
Personal Organizational skill: Effective document control, time management, and planning are key hallmarks. Documents key information using a personal system which allows for easy access to information at times of stress or pressure. Remains 'in control' of their work/schedule where possible.
Reliable: Transparent and honest, this behavior is apparent in those who can be trusted to get it done. Does not make excuses in times of stress and is honest in their shortcomings.
Curious/Inquisitive: Investigates the current situation, asks the relevant questions needed to get the whole picture then provides specific actionable recommendations
Team Player: Leader that encourages team collaboration, works well with peers across multiple functionalities within the company, promotes enthusiasm, leverages powers of influence when necessary and motivates relationship building.
Gets it done Believes that actions speak louder than words, thrives on achievement.