Bhldn @ Anthropologie & Co. Stylist

Urban Outfitters Palo Alto , CA 94306

Posted 1 week ago

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A Stylist contributes to a profitable and customer-centric environment through supporting the store/shop management team in elevating the customer experience. Curates a compelling environment through bridal styling guidance, team development and establishing lasting connections with customers.

REPORTS TO: Bridal/Service Manager

SALES & PROFITABILITY

Supports the Store/Shop management team in exceeding sales and shrink goals
Partners with management team to lead service strategies to impact results
Focuses on strategic selling techniques to meet or exceed personal sales and conversion goals

CUSTOMER CONNECTION

Supports an environment of genuine customer connection
Demonstrates extraordinary service and styling direction, leading by example on the sales floor
Acts as a brand ambassador reflective of the company values and aesthetic
Creates a bridal styling experience that provides individual attention and engagement
Builds a relationship of trust and honesty to provide the unimagined experience
Facilitates customer correspondence and appointment setting
Fosters ongoing relationships by:

o Outreach & Networking

o Appointment Generation

o Service Follow-up

Communicates a list of local resources (tailor, dry cleaner, etc.) to enhance the customer experience

PEOPLE & DEVELOPMENT

Serves as an inspiration and sets an example for elevated service and styling
Is self-aware and focused on self-development
Is accountable to individual actions and goals
Participates in meetings and fit sessions serving as the voice of the bridal customer
Focuses on individual goals set and contributes to team expectations

LEADERSHIP

Possesses strong written and verbal communication skills
Possesses strong assessment and decision making skills
Is an entrepreneur, takes smart risks with measureable results
Provides global insight in relationship to the customer experience and communicates information to store/shop leadership team
Builds and maintains productive partnerships

AESTHETIC UNDERSTANDING & APPLICATION

Has a strong understanding of trend and style that is reflective of the brand and bridal industry
Communicates trends, supports brand messaging and inspires the internal/external customer
Leads fit and styling sessions to enhance product awareness

OPERATING PROCEDURES

Adheres to typical day/week guidelines
Supports with weekly store/shop objectives
Is accountable to upholding all brand processes
Maintains a visually compelling store that is neat, clean and organized
Upholds all Company Policy and Procedures
Adheres to and develops awareness around internal and external Loss Prevention procedures

Sound like a good fit?

If you are ready to lead and inspire a team of positive, dynamic individuals, please apply on-line. We look forward to reviewing your unique qualifications. You can learn more about BHLDN and all URBN brands at http://www.urbn.com/

Benefits

As a BHLDN employee, your health and well-being are among our highest priorities. We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, qualified transportation credit, a generous employee referral program and much more!

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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