BH Patient Care Technician

GENERAL SUMMARY: Responsible for assisting the Licensed Healthcare Provider (Physician, APRN, PA) and nurses with patient care, clerical, environmental and organizational tasks. Supports remote clinic sites with data entry and chart completion in the EHR. Collaborates with other staff to achieve quality patient care and customer service goals. Works under the direction of a Registered Nurse. PRINCIPAL JOB FUNCTIONS: 1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values. 2. *Performs patient care and assists provider(s) with examinations and procedures to serve the medical needs of patients, as assigned. 3. *Facilitates flow of patients in accordance with appointment time to avoid delays for the provider and undue waiting for patients. 4. *Greets and rooms patients; taking vital signs, updating patient history and medications, preparing patient for examination/procedures, as assigned. 5. *Rooms patients via EHR status indicator for outstate clinics and enters clinical documentation and results received from clinic, as assigned. 6. *Assists patients in pursuing preauthorization for PCSK9 inhibitor and other medications based on protocol, as assigned. 7. *Documents patient interactions, results, patient questions/concerns and medication changes, in a timely manner. 8. *Responds to calls from patients, pharmacies, hospitals, nursing homes, and other medical offices by use of telephone and computer in a timely manner, as assigned. 9. *Refers all physician telephone orders to a licensed professional. 10. *Coordinates with assigned RN to provide care that is beyond practice scope; including triage of patient follow up, patient teaching, and abnormal test result communication. 11. *Organizes medications sample storage and checks for outdates; pulls sample medications refills for provider per protocol. 12. *Keeps rooms stocked, clean and ready for use; assists with ordering supplies as needed. 13. *Complies with HIPAA and maintains confidentiality in matters related to patient, family, staff, and providers. 14.

• Provides care in a non-judgmental, compassionate, non-discriminatory manner remaining sensitive to the patient#s diversity, autonomy, dignity, and rights. 15. Responds appropriately to urgent /emergent situations and maintains compliance with OSHA and safety plan. 16. Notifies RN or Team Leader of problems/incidents related to staff or patients in a timely manner. 17. Participates in meetings related to performance improvement, electronic health record enhancements, and day-to-day operations, as assigned. 18. Manages work hours, supplies, and other clinical costs in line with fiscal responsibility and budget. 19. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise. 20. Participates in meetings, committees and department projects as assigned. 21. Performs other related projects and duties as assigned. (Essential Job functions are marked with an asterisk ##. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: 1. Knowledge of general clinic processes and procedures. 2. Knowledge of computer hardware equipment and software applications relevant to work functions. 3. Knowledge of OSHA and HIPPAA requirements. 4. Ability to communicate effectively both verbally and in writing. 5. Ability to plan, prioritize and complete tasks in a timely manner. 6. Ability to understand and comply with policies, protocol, and regulations. 7. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff. 8. Ability to problem solve and engage independent critical thinking skills. 9. Ability to maintain confidentiality relevant to sensitive information. 10. Ability to prioritize work demands and work with minimal supervision. 11. Ability to exercise courtesy, tact and professionalism. 12. Ability to work in a fast-paced environment relevant to changing patient needs. 13. Ability to maintain regular and punctual attendance. EDUCATION AND EXPERIENCE: High School diploma or equivalency required. Active Nebraska Certified Nursing Assistant (CNA) credential required. Six (6) months CNA experience preferred. Nebraska Medication Aide Registry preferred. If not currently on the Nebraska Medication Aide Registry, completion within six (6) months of hire is required.

GENERAL SUMMARY:

Responsible for assisting the Licensed Healthcare Provider (Physician, APRN, PA) and nurses with patient care, clerical, environmental and organizational tasks. Supports remote clinic sites with data entry and chart completion in the EHR. Collaborates with other staff to achieve quality patient care and customer service goals. Works under the direction of a Registered Nurse.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Performs patient care and assists provider(s) with examinations and procedures to serve the medical needs of patients, as assigned.

3. *Facilitates flow of patients in accordance with appointment time to avoid delays for the provider and undue waiting for patients.

4. *Greets and rooms patients; taking vital signs, updating patient history and medications, preparing patient for examination/procedures, as assigned.

5. *Rooms patients via EHR status indicator for outstate clinics and enters clinical documentation and results received from clinic, as assigned.

6. *Assists patients in pursuing preauthorization for PCSK9 inhibitor and other medications based on protocol, as assigned.

7. *Documents patient interactions, results, patient questions/concerns and medication changes, in a timely manner.

8. *Responds to calls from patients, pharmacies, hospitals, nursing homes, and other medical offices by use of telephone and computer in a timely manner, as assigned.

9. *Refers all physician telephone orders to a licensed professional.

10. *Coordinates with assigned RN to provide care that is beyond practice scope; including triage of patient follow up, patient teaching, and abnormal test result communication.

11. *Organizes medications sample storage and checks for outdates; pulls sample medications refills for provider per protocol.

12. *Keeps rooms stocked, clean and ready for use; assists with ordering supplies as needed.

13. *Complies with HIPAA and maintains confidentiality in matters related to patient, family, staff, and providers.

• Provides care in a non-judgmental, compassionate, non-discriminatory manner remaining sensitive to the patient's diversity, autonomy, dignity, and rights.

15. *Responds appropriately to urgent /emergent situations and maintains compliance with OSHA and safety plan.

16. Notifies RN or Team Leader of problems/incidents related to staff or patients in a timely manner.

17. Participates in meetings related to performance improvement, electronic health record enhancements, and day-to-day operations, as assigned.

18. Manages work hours, supplies, and other clinical costs in line with fiscal responsibility and budget.

19. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

20. Participates in meetings, committees and department projects as assigned.

21. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1.Knowledge of general clinic processes and procedures.

2.Knowledge of computer hardware equipment and software applications relevant to work functions.

3.Knowledge of OSHA and HIPPAA requirements.

4.Ability to communicate effectively both verbally and in writing.

5.Ability to plan, prioritize and complete tasks in a timely manner.

6.Ability to understand and comply with policies, protocol, and regulations.

7.Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.

8.Ability to problem solve and engage independent critical thinking skills.

9.Ability to maintain confidentiality relevant to sensitive information.

10. Ability to prioritize work demands and work with minimal supervision.

11. Ability to exercise courtesy, tact and professionalism.

12. Ability to work in a fast-paced environment relevant to changing patient needs.

13. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

High School diploma or equivalency required. Active Nebraska Certified Nursing Assistant (CNA) credential required. Six (6) months CNA experience preferred. Nebraska Medication Aide Registry preferred. If not currently on the Nebraska Medication Aide Registry, completion within six (6) months of hire is required.