BH- Customer Service Representative

Plymouth Rock Boston , MA 02298

Posted 6 days ago

Bunker Hill Insurance Company is the home insurance affiliate of Plymouth Rock. Bunker Hill writes homeowner's and renter's insurance exclusively. We attribute our growth, success and financial strength to one core belief: if we work hard every day to provide extraordinary customer service we call it True Service the very best homeowners and the finest independent insurance agents will bring their business to us. The company protects over 50,000 Massachusetts and Connecticut households.

Responsibilities include:

  • Answering questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.

  • Deliver first call resolution and a low customer effort.

  • Develop and maintain strong product knowledge of Homeowner and Umbrella coverage.

  • Accurately enter and update policy information into the various processing systems and handle phone inquiries.

  • Develop and foster agent, customer and company relationships.

  • Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.

  • High energy and motivation to follow up and take ownership.

  • Flexibility and ability to work under pressure.

  • Meet and/or exceed the expectation of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

  • Willingness and ability to learn new functions within the Customer Solutions Center.

Qualifications:

  • Above average interpersonal, listening, communication, and organizational skills.

  • Good analytical and decision making skills.

  • Excellent computer/data entry and general math skills.

  • The ability to communicate in Spanish is a plus!

  • Hours of operation are 8:00 AM to 5:00 PM Monday-Friday; schedule is 9:00AM to 5:00PM Monday-Friday.

Education:

  • College degree.
  • P&C license and/or prior personal lines experience are a plus.

The Plymouth Rock Company and its affiliated group of companies write and manage over $1 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry.

The Plymouth Rock group of companies employs more than 1,600 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".


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BH- Customer Service Representative

Plymouth Rock