BFT Per Diem Vietnamese Medical Interpreter For Mgh!

Wentworth-Douglass Hospital Boston , MA 02298

Posted 5 months ago

Bulfinch Temporary Service is currently looking for a per diem Vietnamese Medical Interpreter to work for MGH and it's affiliated sites. Please note this position is temporary in nature and not eligible for benefits.

GENERAL OVERVIEW

Under the direction of the Program Director, the incumbent serves as a Vietnamese Medical Interpreter for patients and staff. Relays information accurately and completely between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, the National Standards of Practice and Interpreter Code of Ethics.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Provide accurate and skilled interpretations to help facilitate successful delivery of services to non-English speaking consumers. Explain MGH resources, office protocols, and limitations to clinicians and patients; make appropriate referrals; serve as a resource to both patients and providers to contribute to successful outcomes. Performs duties in a spirit of teamwork and cooperation. Adheres to hospital policies on customer relations and hospitality. Understands the hospital's system of service delivery.

Face to Face Interpretation for all types of encounters in the hospital setting, such as:

  • Medical appointments and nurse assessments

  • Family meetings

  • Psychiatric and social work consultations

  • Teaching

  • Informed consents and explanation of tests and procedures

  • Patient visits

  • Administrative encounters

Phone Interpretation, in various situations such as:

  • Helping patients obtain information

  • Making, confirming or rescheduling appointments

  • Giving simple medical instructions

  • Helping patients with any questions

Written Translations:

  • Inpatient discharge instructions

  • Assist patients fill out forms

  • Medication schedules

  • Administrative translations such as letters to patients, documents, and patient materials

Document and close cases assigned on a daily basis. Utilize on-line computer systems. Assist with answering the phones, take requests, and do general troubleshooting. Special projects as assigned.

QUALIFICATIONS

  • Fluency in English and Vietnamese both oral and written

  • Certified Medical Interpreter (CMI) or Certified Health Interpreter (CHI) credentials preferred

  • 1 to 2 years of experience in a healthcare setting as a medical interpreter with strong medical vocabulary

  • Minimum of 40-hr training in medical interpretation

  • Bachelor's Degree in any area related to science or human services preferred

  • High level of customer service and a positive approach

  • Familiar with diversity of cultural/socio-economic backgrounds

  • Good interpersonal, organizational, and time management skills

  • Knowledge of computer systems

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

Strong Linguistic Skills:

  • Understands variety of regional accents and linguistic styles and registers

  • Selects appropriate mode of interpretation for each situation

  • Interprets with highest degree of accuracy and completeness

  • Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction

  • Picks up cues from encounter participants regarding level of understanding and/or need for clarification

  • Strong writing skills and understanding of translation process

Strong Cultural Awareness Competencies:

  • Understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to better understand each other.

  • Avoids generalizations and stereotyping

  • Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter

  • Is aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation

Strong Interpreting Skills:

  • Explains role of the interpreter to patient and provider

  • Recognizes the complexity of the clinical encounter and added factor of linguistic barrier

  • Sets tone of the patient/provider encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters)

  • Encourages and fosters direct communication between provider and patient

  • Maintains professional distance and integrity

  • Diffuses conflict between parties by remaining calm and impartial

  • Clarifies instructions, follow up steps in a diplomatic, effective manner

Ethical Competency:

  • Understands and abides by hospital policies on patient confidentiality, informed consent, non-discrimination and by interpreters code of ethics
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BFT Per Diem Vietnamese Medical Interpreter For Mgh!

Wentworth-Douglass Hospital