Beverage Supervisor

Rivers Casino Pittsburgh , PA 15201

Posted 3 weeks ago

Job Functions:

  • Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift, ensuring all functional job duties are performed according to established company policies.

  • Ensures proper staffing for forecasted volume and budgetary guidelines.

  • Ensures excellent guest service.

  • Notifies team members of changes in policy and procedure.

  • Communicates any problems or concerns to Beverage Manager and other departments as needed.

  • Maintains thorough communication between shifts.

  • Works with all departments to ensure proper communication.

  • Properly fills out all paperwork required for the job.

  • Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods.

  • Resolves team member complaints or disputes or refers the problem to manager.

  • Assists trainers in properly training new team members.

  • Assists team members in their duties as needed.

  • Maintains high sanitation and safety standards.

  • Maintains sufficient materials and products in the work location.

  • Maintains security of products and areas assigned to department.

  • Ensures rotation of products.

  • Understands that this is a 24-hour responsibility and is accessible at all times.

  • Sets high standards by complying with all departmental rules, policies, and procedures.

  • Ensures that all Team Members are treated in a fair and consistent manner.

  • Performs any other duties as specified or assigned by the Director or any member of the Executive Management.

  • All other duties as assigned.

Company Philosophy & Team Member Responsibility:

Guest Service Expectations:

  • Treats guests with a sense of caring and individuality while effectively identifying their specific needs...

  • Informing supervisor of guest needs which may require special accommodations...

  • Showing special recognition of frequent guests...

  • Maintaining a safe, clean and comfortable environment at all times...

  • Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return...

  • Presenting a neat, clean, well-groomed appearance at all times...

  • Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests...

Teamwork Expectations:

  • Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie...

  • Projecting a positive, helpful image/attitude...

  • Accepting direction from supervisor and demonstrating ability to profit from constructive criticism...

  • Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance...

  • Voluntarily assisting new team members to adjust to their work environment

  • Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off...

Productivity & Profitability Expectations:

  • Relating ideas for improvements...

  • Knowing, understanding and complying with established Company and departmental policies and procedures...

  • Ensuring your work place is hazard-free...

  • Informing your supervisor of all pertinent information and reporting any irregularities to the Company...

  • Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance...

  • Adhering to the established work schedule...

  • Cooperating with all departments during investigations if required...

  • Maintaining an orderly, clean, and attractive working area...

  • Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur...

  • Performing other duties as requested or assigned...

Requirements:

Job Requirements:

  • Possesses complete knowledge of all procedures related to the job.

  • Ensures that all guests are treated in a prompt, professional and courteous manner.

  • Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.

  • Prior experience is preferred as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure.

  • Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.

  • Must be able to use a computer to enter requisitions.

  • Must be able to understand and communicate Material Safety Data Sheets to all team members.

  • Must attend and pass Care (Controlling Alcohol Risks Effectively).

  • Adheres to the Cut Off Procedure and ensures all documentation is completed and turned into Guest Safety, Beverage Manager, and the Director.

  • Communicates all concerns and observations to the Manager and Director on the shift report.

  • Supports all departments with any requests or assistance.

  • Must have successfully completed and maintain certification in "Serv-Safe"(Food Sanitation Management) within 120 days of employment

  • Prior supervisory experience preferred

  • Computer literate

  • Prior experience in a high volume outlet preferred

  • Ability to communicate with Team members and guests

  • Ability to be a TEAM player

  • Ability to successfully fulfill the pre-employment process

  • Ability to work flexible shifts and days of the week including holidays

  • Ability to obtain and maintain all necessary licensing

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Beverage Supervisor

Rivers Casino