Beverage Server - TB

ESSENTIAL FUNCTIONS:

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.

• Provide fast (20-minute or less round-trip time), friendly, professional beverage service to casino customers, and carry full trays on every round.

• Take drink orders from customers, communicate with bartenders, assist in the preparation of drinks, and serve drinks accurately and timely.

• Handle money according to procedure.

• Explain drink offerings to customers.

• Effectively use tray service skills to provide fast, friendly, and professional beverage service.

• Keep work area clean and orderly.

• Appropriately use all bar equipment and Micros system.

• Work well with all other team members and all customers.

• Learn and use customers' names to provide personalized, high-level service.

• Effectively resolve service issues according to company guidelines.

• Work well with others, especially other Beverage Servers, Bartenders, Bar Porters, Food and Beverage Supervisors, Table Games team members, and the Slot Department.

• Monitor customers' consumption of alcohol and intervene as needed according to company policy and procedures regarding customers' alcohol limits.

• Maintain TiPS certification.

• Work closely with Rewards Club to promote new player card sign-up programs.

• Have complete knowledge of, and effectively promote, all casino events and promotional activities.

• Adhere to departmental and property appearance guidelines and uniform requirements.

• Ensure the safety and security of team members and customers.

• Comply with all policies and procedures established by Bally's Kansas City and departmental management.

• Carry out other duties reasonably assigned by management.

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