The Beverage Server Lead is responsible for assisting the Food & Beverage Managers with coordination and training of team members on work duties and departmental policies and procedures. The Lead will perform the duties of the Beverage Server and be responsible for delivering food and both alcoholic and nonalcoholic beverages to guests on the casino floor while maintaining the company's guest service standards. They may push a beverage cart to serve drinks and snacks. The position will also be responsible for the stocking of coffee, cups, paper, utensils, condiments, packaged food products, and ice; clearing dirty dishes, cups, utensils, and wiping down areas on the casino floor.
CORE SCOPE OF POSITION
Assists the Food & Beverage Managers with providing training to team members on departmental policies and procedures, and completes and submits all training paperwork as required.
Assists with ensuring that departmental policies and procedures are followed.
Responsible for ensuring that back-of-the house and service stations in assigned areas are maintained and properly stocked at the beginning and end of each shift.
Submits orders for supplies and products to assigned manager.
Maintains a constant presence throughout assigned areas and proactively approaches and offers friendly, timely, and professional food and beverage services to guests.
Maintains in-depth knowledge of food menu and drinks on the floor, including common allergies, food/drink terminology, and is able to articulate in-depth information on type of food and drink flavors and ingredients.
Maintains complete knowledge of liquor brands, beers, and non-alcoholic selections available on the casino floor.
Accurately and timely places food/drink orders on the casino floor using a mobile device.
Uses point-of-sale (POS) tickets to prepare non-alcoholic drink orders to specifications.
Pushes beverage carts through assigned area of casino floor and serves beverages and snacks to guests as needed.
Responsible for heavy stocking of coffee, cups, paper products, utensils, packaged food products and ice.
Clears dirty dishes, cups, utensils, place mats, paper cups and glass wares off the casino floor and food carts. Separates all dishware, flatware and glassware in the correct bins.
May be required to perform deep cleaning duties in the server station.
Maintains and practices safe work habits at all times to avoid injury to self and others, including service area (floor, flat surfaces, and warm bins) and the safe operation of all relevant equipment and machinery.
Utilizes a handheld electronic device to monitor service ticket requests and times.
Follows Viejas Guest Service Standards while performing job duties.
Maintains knowledge of and effectively promotes company services.
Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.
Ensures all health regulations are maintained to prevent food borne illnesses.
Attends all mandatory meetings as directed.
Performs all related and compatible duties as assigned.