Beverage Mart Clerks sell merchandise to customers and assist customers in obtaining merchandise. They will calculate and total purchases on a computerized cash register, collect money and make change, while providing superior customer service.
Waits on and assists customers. Orally communicates with customers and co-workers on products, prices, and methods of payment.
Checkouts customer purchases using register; handle Company funds in an efficient and accurate manner. Figures mathematical calculations assessing prices paid and change to be given; sacks customer purchases.
Completes necessary paperwork to count down register (to end shift) and count money for periodic pick-ups.
Checks in and prices newly received merchandise. Stocking and facing product on the shelves, displays, and in storage.
Answers telephone for customer inquiries.
Knows product identification, differences in product sizes, and where to resource product information and different alcoholic products available.
Capable of suggestive selling and product merchandising.
Maintains inventory control and determines stocking needs.
Maintains cleanliness of work station, which includes sweeping the work area and dusting/rearranging product in the department.
Effectively handles customer inquiries and complaints as needed.
Complies with state laws and Company policy regarding the sale of alcoholic beverages, tobacco products, lottery tickets and other age-restricted products where these items are sold.
Secondary Job Duties:
Comply with all company policies and procedures.
Notify management of associate theft, customer shoplifting, unathorized markdowns and property defacement.
Present favorable impression in dress, personal hygiene and business attitude.
Other duties assigned by management.
High School diploma or equivalent experience.
Must be 21 years of age.
Strong interpersonal/customer service skills.
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%
Occasionally- Sitting, talking, climbing up to 6 foot height, and smelling.
Frequently- Walking on tile/concrete, carrying up to 50 lbs., pushing and pulling up to 150 lbs., lifting up to 50 lbs., balancing, stooping, kneeling, crouching, manual dexterity, and reaching waist/overhead level.
Continuously- Standing on tile/concrete, reaching, seeing, and hearing.
Safety Risk Factors:
Occasionally-Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
Frequently-Twisting of back and neck, and hazardous equipment.
Varied, irregular schedules.
Working environment involves inside, outside, cold, heat, and wet/humidity.