Beverage Equipment Surveyor

Westrock Coffee is seeking a dynamic individual with a passion for excellence to lead our equipment surveying efforts at customer locations. In the Sr. Sales Operations role, you will be responsible for ensuring equipment accuracy and compliance with industry standards to drive results that exceed our partners' expectations.

We are looking for a team member who is adaptable to change, detail oriented, and promotes new ways of looking at old ideas. We are trailblazers in the beverage industry, serving blue chip restaurants, retail, convenience, and non-commercial customers, and understand the critical role that proactively surveying and addressing equipment issues play in delivering exceptional customer experiences.

• Conduct equipment survey visits at customer locations, verifying assets, condition, and functionality according to predefined criteria.

• Learn and apply technical skills necessary for auditing/surveying equipment, such as taking temperatures, weights, and volume measures.

• Accurately document findings for internal review and customer feedback.

• Identify and resolve issues encountered during survey visits, collaborating with relevant parties to implement corrective actions.

• Build and maintain positive relationships with customers, ensuring a seamless survey experience.

• Professionally address customer concerns and direct questions to the appropriate department or team.

• Adhere to assigned survey visit schedule, ensuring timely completion in accordance with established timelines and customer expectations.

• Proactively identify opportunities to streamline the survey process, enhance efficiency, and improve overall effectiveness.