Beverage Director/Bourbon Master

Loews Hotels Arlington , TX 76004

Posted 2 weeks ago

Opening soon in 2019, Live! By Loews-Arlington, TX, will treat guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.

Job Specific

  • Maintains beverage department staffing levels so as to provide for optimal performance

  • Develops/approves all beverage department budgets, forecasts and schedules

  • Establishes and administers all departmental guidelines, policies and procedures

  • Responsible for smooth, efficient, cost effective operation of all beverage outlets, to include; labor management, inventory control, product selection

  • Oversees supervisory activities for production/delivery of quality product/service

  • Approves all department purchase requisitions, to ensure operational costs are kept within forecasted budgetary guidelines

  • Reviews/maintains daily payroll report/records, maintains labor costs within established budgetary guidelines

  • Establishes appropriate par levels for all beverage and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations

  • Ensures security, control and proper use of operating supplies and equipment for all beverage outlets

  • Attends all required hotel meetings to keep informed of in-house activities, special promotions and upcoming events, maintain communications with other departments within the hotel

  • Communicates daily with outlet managers and assistants to obtain/provide current information regarding daily activities/functions and upcoming events

  • Evaluates individual team member performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same

  • Coaches, counsels, retrains team members as needed in order to ensure superior levels of performance

  • Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental team members according to Loews Hotels standards

  • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy

  • Conducts departmental meeting as required to communicate effectively with all beverage department team members to ensure that they are kept current on pertinent hotel information and activities

  • Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and team member satisfaction, while maintaining market dominance and exceptional financial performance

  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

  • Is polite, friendly, and helpful to guests, management and fellow team members

  • Executes emergency procedures in accordance with hotel standards

  • Complies with required safety regulations and procedures

  • Attends appropriate hotel meetings and training sessions

  • Maintains cleanliness and excellent condition of equipment and work area

  • Complies with hotel standards, policies and rules

  • Recycles whenever possible

  • Remains current with hotel information and changes

  • Complies with hotel uniform and grooming standards

Qualifications

  • Thorough knowledge of Wines and Spirits; all matters relating to the proper administration and operation of beverage service outlets and the legal aspects associated with delivery of alcoholic beverages (TIPS certified or equivalent)

  • Five to seven years progressive management experience in large up-scale, multiple outlet, hotel beverage operations

  • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria

  • Certification of training in Responsible Vendor requirements or ability to obtain same

  • Effective management, leadership, organizational and communication skills

  • Ability to work flexible schedule to include weekends and holidays

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project future expectations and needs; develop long term budgets and capitol improvement plans for the restaurants within the hotel * Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance * Work with the entire Rooms Division, including POMEC, Director of Engineering and Security to develop annual goals and operational objectives * Work with the hotel department managers and their department heads to establish goals and objectives that coordinate with the overall resort wide goals and objectives * Coordinate the operations and activities of the above departments to ensure synergy within the hotel to reach financial performance and guest satisfaction objectives * Assist in the development of the annual hotel operating budget with the involvement of Rooms Division, POMEC, Security, Controller and Sales and Marketing Director * Monitor and maintain hotel financial performance within approved budgetary guidelines * Responsible for the profit performance of stated hotel departments * Responsible for overall hotel guest satisfaction, setting goals to achieve specific objectives * Responsible for overall resolution of guest problems or complaints * Develop annual capital expenditure plans * Work closely with the Managing Director and the Controller to achieve all support services and related goals * Works with department managers to establish staffing requirements for all departments within the Food and Beverage Division * Approves all policies and procedures developed by the respective managers for the operation of the food and beverage outlets * Actively participate and promote staff involvement in community and service projects through Loews Good Neighbor program * Demonstrate and promote teamwork among all management and staff * Promote and ensure a clean and safe work environment * Coordinate all hotel security efforts with the Security team to ensure the safety of all hotel guests and employees * Coordinate all hotel emergency evacuation activities, directing the activities of the hotel Emergency Response Team * Other duties as assigned Supporting Functions and Responsibilities * Ensure adherence to New Hire Training Program and ongoing Star Service Training in accordance with hotel standards * Interview, train, praise, coach, counsel, and discipline according to Loews Hotels standards * Notify General Manager or Managing Director and/or Organizational Planning Committee promptly and fully of all appropriate problems or unusual matters of significance * Is polite, friendly, and helpful to guests, management, and employees * Promotes and applies teamwork skills at all times * Attend all appropriate hotel meetings and training sessions * Execute emergency procedures in accordance with hotel standards * Comply with all safety regulations and procedures * Comply with all hotel policies, standards, and rules * Remain current on all hotel information and changes * Other duties as assigned Qualifications Required: * Six to eight years of progressive management experience in large, up-scale, high volume, multi-outlet hotel environment, three to five years as Director * Minimum five years of experience as a Senior Manager of a four-star/four-diamond property * Bachelor degree in Food Service Management, Culinary Arts , Hospitality Management or related field * Thorough knowledge of all aspects of food and beverage planning, production, presentation/service, control * Ability to envision/create new menu selections and menus that complement the theme of the various restaurants, beverage outlets, or group functions * Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest service criteria * Excellent planning, effective management, leadership, organizational, guest services and communication skills * Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals * Able to work a flexible schedule, including weekends and holidays Preferred: * Bi-Lingual Education * 4 year University degree Experience: * 2 plus years as Director of Food & Beverage, * Previous luxury hotel, Forbes 5 star experience * experience with budgets, P&L, and financial statements Loews Hotels Arlington TX

Beverage Director/Bourbon Master

Loews Hotels