Betteridge Showroom Director

Job Objective

The Showroom Director acts as a focal point within the business. The Showroom Director ensures the showroom delivers exceptional client experiences whilst achieving company objectives by planning and executing the showroom business plan; making clear the objectives and required performance delivery. The Showroom Director is entrepreneurial in their approach in leading, coaching, and mentoring a high-performing team and showroom. The Showroom Director plays a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.

Responsibilities

• Being a role model ensuring that every client - both internal and external - receives the exceptional client service

• Identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network.

• Ensuring profit targets are met and costs are kept within budget

• Achieving showroom objectives through delivering on KPIs

• Staying current with market competition, industry, watch trends and client shopping behaviors

• Performance management of colleagues, providing feedback and development opportunities

• Leading showroom recruitment and retention efforts

• Representing the showroom at internal and external meeting

• Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation

• Maintaining visual merchandising to company standards

• Managing the till and associated transactional procedures

• Participate in, and running floor / showroom training and out of hours meetings and VM changes as required

• Completion of all training requirements

• Ensuring all team members always adhere to the company dress code standards

• Other responsibilities and projects as assigned

Experience

• 5+ retail management experience ideally within a luxury environment

• Evidence of performance delivery against sales and process

• Jeweler or timepiece product knowledge

• External Jeweler or Retail qualifications

• Proven track record of sales achievements

Skills

• Ability to develop and implement business strategies and work to budgets

• Ability to manage and deliver operating costs, identifying suitable efficiency improvements

• Highly numerate with ability to understand and analyses sales performance

• Leading, mentoring, and coaching members of a high performing showroom

• Proven track record of management achievements

• IT literate

• Evidence of CRM and networking

Physical Requirements

• Business related travel when required

• May be required, occasionally, to work exceptionally, long hours

• May be required to lift packages / boxes

• May be required to stand up for long

Documents

• Showroom Director .pdf (120.12 KB)
• Apply Now