Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Best Buy Store Phone Operator

Expired Job

Best Buy Austin , TX 78719

Posted 5 months ago

Best Buy Store Phone Operator

BrandBest Buy

The Best Buy Store Phone Operator will provide fast and friendly over-the-phone support for customers. Works with the customer to become a trusted advisor and partner, assisting them in making technology a part of their everyday life. The Best Buy Store Phone Operator partners with surrounding stores, as needed, to ensure the customer's needs are met and provides phone support for multiple Best Buy locations. They will use available tools and resources to assist customers in answering questions or resolving issues.

Job responsibilities include:

  • Uses strong communication skills to provide customer support, solving issues and providing solutions over the phone.

  • Uses a wide variety of company resources and tools to meet customer needs over the phone.

  • Understand basic Checkout, Customer Service (Price Match, Returns/Exchanges) and Store Pickup processes as outlined in operating procedures and policies listed on

  • Ability to speak to weekly/daily on promotions and offers to customers over the phone.

  • Maintains a working partnership with nearby retail locations and associates.

Basic Qualifications

  • Ability to work successfully as part of a phone support team

  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications

  • 3 months experience working in customer service, sales or related fields

Auto Req. ID636714BR

Job LevelEntry Level

Job CategoryCustomer Service

Employment CategoryPart Time

Location Number000203-North Austin-Store




upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Remote Customer Support Phone Team Lead


Posted 2 weeks ago

VIEW JOBS 12/27/2018 12:00:00 AM 2019-03-27T00:00 <p>The Customer Support Phone Team Lead will be responsible for coaching, training and assisting the Customer Support Phone Team. Our Customer Support Team handles communication across email, phones, and internal tickets. You will work closely with the Customer Support Team Supervisor and will be responsible for overseeing 10 - 15 FTE.</p><p><br>Your General duties will include:</p><ul> <li>Monitoring the team to ensure shifts are being followed correctly.</li> <li>Maintaining and improving our level of support.</li> <li>Managing the tools and processes to ensure an amazing customer experience!</li> <li>Monitoring live and recorded calls for coaching purposes.</li> <li>Taking critical phone escalation and written escalation cases.</li> <li>Keeping the morale of the team high.</li> <li>New Hire Training.</li> </ul><p><strong>Requirements</strong></p><p>We're looking for someone who has Tier 2 Customer Support experience. You should be excited to mentor, coach and develop new agents. We want someone with experience who is also excited to try new things.You will need to have all the necessary equipment to take calls from your home work space. This includes a quality USB headset, computer, internet connection, etc. These items will NOT be provided by the company. We also require that you have a quiet work space, as you will be talking with customers and agents on the phone daily.</p><p><br>More details:</p><ul> <li>You can work a full-time nights &amp; weekend schedule.</li> <li>Minimum of 1-year experience training new hires.</li> <li>At least 1-year experience handling Escalation Calls / Retention.</li> <li>Firsthand experience with customer support.</li> <li>You genuinely like talking to people and enjoy providing solutions to everyday problems.</li> <li>You have superior communication skills, and are particularly comfortable on the phone.</li> <li>You are a quick learner, who can rapidly retain new information.</li> <li>You are a passionate problem solver, who can swiftly identify the root cause of an issue.</li> <li>You can concisely and effectively relay information in written form.</li> <li>Minimum of 1-2 years experience in a team lead role is a plus.</li> <li>At least 1-year experience overseeing a team of 5-10 FTE is a plus.</li> <li>Experience in a small / dynamic company (e.g. startup) a plus.</li> <li>Must currently reside in Texas.</li> </ul><p><strong>Benefits</strong></p><p>LawnStarter is scaling aggressively. We're on a rocket to the moon, and you'll be hopping on the rocket early. If you kick butt, opportunities will open up for you. If you're interested in working at a lean startup, then there's no better place to be than LawnStarter. You'll be joining us early enough to have the privilege of working and learning alongside tech industry leaders in a rapidly growing company. Over the past years, we've built out an incredible team - people with experience in companies like Google, Mckinsey, Sparefoot, Solar Winds and Bazaarvoice. Additionally we've attracted some of the best consumer tech investors in the world who bring experience from watching companies of the likes of Uber, Taskrabbit, Snapchat, Twitter, and Grubhub scale.</p> Lawnstarter Austin TX

Best Buy Store Phone Operator

Expired Job

Best Buy