Best Buy - Sprint Expert

Best Buy West Lebanon , NH 03784

Posted 5 months ago

What does a Best Buy Sprint Mobile Expert do?

The Sprint Mobile Expert is responsible for delivering an end-to-end Sprint Experience across all aspects of the Sprint ecosystem. This role will achieve sales targets in units, revenue, margin, and solutions and ensures that no customers are ever left unserved or underserved, providing velocity, full-service, and solutions support to customers. The Sprint Mobile Expert must be able to build quality relationships with retail consumers, while providing them with relevant and memorable product demonstrations. They are Sprint and Best Buy certified in taking complex technology and making it simple for clients to understand and see unique value. When not actively working with a customer, the Sprint Mobile Expert will be responsible for building relationships, coaching and training with their store and surrounding stores, sharing their vast knowledge of the Sprint ecosystem with sales consultants throughout the store.

Job responsibilities include:

  • Engage customers using selling skills to complete sales, drive profitable growth and achieve their Sprint/individual goals with a focus on providing sales support in the department.

  • Use innovative customer engagement and creative sales techniques to increase sales of Sprint Ecosystem products throughout the store. Able to take complex technology and experiences and make it simple for customers and other employees.

  • Field questions about product features and explains benefits to consumers to engage and excite them by showing how the right products can enrich their lives.

  • Maintain a high level of product knowledge within new technology, mobile product, advanced experience zone product and across the Sprint ecosystem.

  • Support Sprint sales readiness to service customers throughout the day; primarily ensuring Sprint display maintenance and verifying in-store product assortment/pricing.

  • Communicate general maintenance needs to Merchandise Team who will have primary responsibility daily for merchandise standards and clean/bright.

  • Act as trusted subject matter expert, brand advocate, and product champion for Sprint product assortment.

  • Coach store employees to elevate knowledge of offerings and improve confidence in selling Sprint solutions to customers.

  • Direct interaction and constant feedback on new and existing product, and customer engagement through calls and in person with Sprint partner and market teams.

  • Provide weekly insights and experiences, performance of the Sprint Experience, promotions, and sales best practices.

  • Interact with other Sprint Experts across the U.S. on best practices.

What are the Professional Requirements of a Best Buy Sprint Mobile Expert?

Basic Qualifications

  • 1 year of experience in sales, customer service or related field

  • Ability to work successfully as part of a team

  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications

  • Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services

  • 1 year sales experience

  • 1 year experience working with consumer electronics products/services

Auto Req. ID628798BR

Job LevelEntry Level

Job CategoryStore Associates

Employment CategoryFull Time

Location Number000868-West Lebanon-Store

Address274 PLAINFIELD RD

CityWest Lebanon

StateNH


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technology Sales Associate

Staples

Posted 2 weeks ago

VIEW JOBS 12/3/2018 12:00:00 AM 2019-03-03T00:00 Description Position Summary: The Tech Sales Associate is responsible for maintaining an Inspired Selling culture in the Mobile and Technology department. They are committed to offering every customer a total solution for his/her mobile and technology needs. The Tech Sales Associate is responsible for ensuring the Mobile and Technology department achieves key metrics, including profitable sales. An important focus of this role is to grow our business by offering solutions to our customers that meet their needs. The Tech Sales Associate is expected to possess extensive knowledge of the product assortments, carrier plans and offerings, as well as tech services available to customers and recognize the opportunity to advise the customer on these offerings. This includes selling through the kiosk. Position Responsibilities: * Engagement: Engages customers on the sales floor. Uses VIBE behaviors to create a buying environment. Builds relationships with Certified Tech Associates to create synergy across all technology departments * Selling: Champions Mobile and Technology selling programs both in-store online; Exhibits Staples Selling behaviors in all interactions and communications with customers, associates and management. Achieve all sales goals. Respond and resolve customer requests and concerns * Operations: Responsible for ensuring all operational policies and processes are followed. Stays current on new technologies, products and services * Other duties as assigned Qualifications Essential Skills and Experience: * Analysis: Gathers and analyzes what they feel are the most important pieces of information needed to understand the problem or issue * Focus on Service: Searches actively for ways to improve customer service. Identifies customers' current requirements, expectations, and needs * Communication - Write and Speak with Impact: Expresses oneself effectively in one-on-one conversations and small groups. Adapts the level of detail and type of communication to the intended audience * Build Relationships: Is friendly and open in interactions with others, making them feel at ease. Demonstrates a genuine interest in people, their business and their technology needs * Drive for Results: Is accountable for Tech Services Sales, Margin and TSAT. Puts in sustained effort to accomplish desired results. Experience and interest in using reports and metrics to shape vision, goals/objectives * Listening - Listen Attentively: Asks questions to clarify others' comments and ensure understanding of the key messages. Listens to others' comments without interrupting. Is able to listen to a customer's concerns and asks open ended questions to help identify needs and present solutions * Establishing Trust - Show Integrity: Establishes trust with customers; is a trusted advisor and able to maintain confidentiality * Managing Execution - Work Effectively & Efficiently: Prioritizes effectively and focuses on appropriate details, so work gets done accurately * Leveraging Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs Basic Qualifications: * Sales and customer service experience in a retail environment Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples Staples West Lebanon NH

Best Buy - Sprint Expert

Best Buy