Bentonville Clubhouse Manager

Founded in 2004, Rapha exists to inspire the world to live life by bike. We believe that cycling has the power to improve people's lives but as well as enjoying it for what it is today, we are determined to change cycling and open it up to more people so that they too can discover the joys of riding a bike.

Rapha Clubhouses have been created as inspiring meeting places for riders around the world. Located in vibrant cycling cities, inside you'll find a retail space stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike.

Our Bentonville Clubhouse is looking for a Clubhouse Manager to take on driving the overall success of Rapha in Bentonville. A seasoned retailer and an inspiring people leader, the Clubhouse Manager knows what it takes to create a world class customer experience, bringing the Rapha Brand to life. The Clubhouse Manager is a commercial leader, who understands the local cycling community and will oversee both Clubhouse & local activation.

Strong collaboration skills are vital, as building relationships with the Regional and Central teams are key to achieving success through strategic vision and drive for results, ensuring profitability and success.

The Role:

• Responsible for the overall Performance of Rapha Bentonville

• Responsible for achieving the EBITDA & Retail Key Performance Indicators

• Ensure every guest who enters the Clubhouse receives a world class and unique customer experience which demonstrates the very best of Rapha

• Understanding business insights and product performance to identify and drive commercial and community opportunities

• Cross-functional working is vital to create a compelling, localised strategy for our the local area, implementing plans to grow the sport and inspire a life by bike

• Ensure employee experience is 'best-in-class' and aligned with brand values

• Working closely with Marketing Teams to drive new customer acquisition through engaging and relevant activations and collaborations

• Leading the team in the efficient running of the Clubhouses and driving local event & ride programming to ensure maximum return on investment

• Leverage support of central Merchandising & VM Teams to highlight the best product selection whilst maintaining the highest standards.

• Deliver an inspirational visual/physical experience through all areas of the store by ensuring all details are considered and of the highest quality

• Coaching & developing teams to demonstrate Rapha behaviours at all times

• Cascade communications and inspire teams through action

• Be a Rapha ambassador, seen by others as a role model and bring to life Rapha core Values & Behaviours

The Candidate

Candidates may possess the following skills. We're open to a wide variety of backgrounds and skill sets which may fulfil the requirements in a similar way.

• 5+ years leadership experience in a retail environment

• A passion for delivering a world-class customer experience and being present on the sales floor

• A proven track record of delivering results and the drive to exceed expectations

• An understanding of food & beverage retailing

• Excellent planning and organisational skills with a sense of priority for deadlines and attention to detail

• Strong stakeholder management skills

• Ability to demonstrate excellent leadership and people management skills

• Enthusiastic about community and relationship building

• Proven ability to network, recruit, train, develop and assess talent

• The creativity and drive to build and host memorable events at the Clubhouse, which bring the Rapha experience to life

• Strong verbal and written communication skills

• Ability to be flexible and agile to meet business needs

• Proven track record for having an entrepreneurial spirit delivering results

• Inspired by working in an a low structured autonomous environment

At Rapha we also strive to offer a full range of employee benefits that are unique to living a life by bike.

• Health and dental benefits

• Paid time off

• 401k contribution up to 5%

• Three staff ride days per year

• 2 additional sportif days per year for riding specific goals

• Annual clothing allowance of $1,500

• Generous product and RCC discount and a discount for friends and family

• Free coffee

• Parental leave benefits

• Expansive industry partnership discounts