Benefits Senior Specialist - Field

Wayfair LLC Boston , MA 02298

Posted 1 week ago


  • Report directly into the Benefits Manager

  • Responsible for leave of absence management for call center, warehouse, and fulfillment employees including reviewing FMLA, ADA, STD, LTD, parental, military, and other leave of absence

  • Responsible for Open Enrollment for all call center, warehouse, and fulfillment employees including system administration, employee communication, and training

  • Examine possible plan designs and benefits cost changes

  • Demonstrated ability to drive complex projects to completion using effective project management, communication and influence.

  • Functional knowledge of other human resources business processes (HRIS, payroll, time, absence, recruiting). Able to identify expressed and unspoken requirements.

  • Approve and troubleshoot Workday benefit changes for call center, warehouse, and fulfillment employees

  • Support HRIS with end-to-end platform solutions from proposal through execution (design/build/test/deploy)

  • Point of contact for Talent Management Generalists in call center, warehouse, and fulfillment offices for all benefit related escalations

  • Create and manage effective education, communication and delivery of benefits materials

  • Ensure materials and Wayfair knowledge base are up to date and accurate

  • Stay up to date on compliance related changes and update employees accordingly ACA, Medicare, HIPAA, etc.


  • 3+ years of experience in benefits administration and/or HR Operations

  • Workday benefits training and experience

  • Extensive experience working with Excel and Google Sheets

  • Strong analytical skills, ability to see trends in claims data

  • Familiarity with benefit market and benefit trends

  • Great communication skills and a very polished customer service oriented demeanor


  • Travel ~25%
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Benefits Senior Specialist - Field

Wayfair LLC