Benefits Manager I

Job Purpose

This position functions as the face of the Benefits Department and is the HR partner responsible for identifying customer needs and driving appropriate solutions related to employee - retiree health, wealth, and wellness.

Essential Functions

• Manage the Benefits Call Center and serve as the lead to serve our internal clients to exceed expectations

• Supports employee engagement initiatives in benefit programs through strategic initiatives around communication, education, and branding

• Manage the day-to-day administration of employee and retiree benefits plans and serve as the escalation point for complex inquiries

• Manage vendor relationships to ensure proper collaboration to enhance health, wealth, and wellness offerings

• Develop and track metrics for measuring success around benefit programs and the Benefits Call Center

• Create, deliver, and/or coordinate HWW training programs

• Assist benefits team with day-to-day benefit projects, activities, and initiatives

• Adhere to all compliance regulations and/or applicable laws

• Understand and maintain current knowledge of each benefit plan and ensure compliance

• Communicate detailed plan provisions or changes to individuals or groups in a way that the content is understood by those impacted

Education

• Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses

• PHR, SPHR, or CEBS or progress towards achieving designations preferred

Experience

• 3-5 years of experience

• Prior experience in a benefits function required

• Management experience preferred

Special Knowledge, Skills, and Abilities

• Ability to think strategically and holistically to execute on all projects/deliverables

• Current working knowledge of HR and benefit related laws, regulations, and standard practices

• Strong computer literacy with HRIS and Microsoft Office programs

• Ability to influence peers through positive approach and energy

• Ability to maintain appropriate confidentiality

• Professional written and oral communication skills

Supervisory Responsibilities

May lead or manage 1-2 call center/clerical staff