Leads and manages the administration of health and welfare programs and services, including programs related to healthcare reform and other benefits such as tuition reimbursement, commuter benefits, employee discounts, and paid time off plans. Manages the relationship with third party administrator, ensuring health plan design is accurately configured when employees enroll on-line and administration complies with plan document, and ensuring FSA claims are paid appropriately and timely. Leads the preparation for open enrollment, ensuring benefits changes are implemented and communications are sent to employees timely. Manages appeals and vendor payment processes, employee premium billing and refund administration.
Collaborates with other HR leaders to deliver services to all Sutter Health employees and to build a high-performing Service Delivery Team. Cultivates and builds the Retirement Services Team that is focused on delivering results, provides effective coaching and builds and maintains employee engagement. Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs to support a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).
Limited/occasional travel to major office locations in Northern California, including overnight stays.
Limited/occasional requirement to work outside of normal work schedule to support peak times
Bachelor's degree Or equivalent education/experience
Requires experience in benefits administration as typically acquired in 5 or more years
Experience working with multiple processes and serving multiple customers is required
Experience in managing a high volume of requests/activities is required
Experience with HR systems, preferably Lawson
Experience working with on-line benefit enrollment systems
Must be familiar with the execution of effective processes to support/operationalize benefits administration strategies
Knowledge of benefits best practice processes, systems or tools that enable Benefits Team to support all Sutter Health employees
Knowledge of Federal and State laws and regulations governing health and welfare benefits (e.g., Early Retirement Income Security Act (ERISA), Consolidated Omnibus Budget Reconciliation Act (COBRA), Health Insurance Portability and Accountability Act (HIPAA), and Healthcare Reform.)
Knowledge of medical, dental, vision, life, disability, long-term care and other non-pension related benefit programs
Knowledge of HR/Benefits administration and on-line enrollment systems
Leadership and management skills are required
Ability to oversee day-to-day benefits administration activities to ensure that customer priorities are met
Ability to navigate HR information systems to perform analysis and generate reports as needed
Ability to use Microsoft Outlook, Word, Excel and PowerPoint and benefits administration systems.
Group Benefits Associate (GBA)
Certified Employee Benefits Specialist (CEBS)
Previous supervisory experienced is highly desired
Experience in a health care setting and/or union environment is preferred
Experience in a service delivery environment is preferred
Knowledge of shared services center/contact center operations preferred