Benefits & HR Service Center Manager (Local/Partial Remote) - HR Shared Services

Minimum Qualifications:

Bachelor's Degree or equivalent and 5 years related experience.

Job Summary:

The Manager, Benefits and HR Service Center is responsible for managing all aspects of the HR Benefits & Business Service Center (HRBBC) at UTMB. The HRBBC responds to employee and retiree questions and requests for information regarding all benefits, including retirement, PTO, and medical, dental, vision, life, and disability insurance.

Preferred Qualifications:

• Experience with Benefitfocus Benefits Administration Platform

• Experience with UT System Benefits plans and offerings.

• Customer Service Management Experience in a Call Center Environment

Job Duties:

• Manages the work of the HRBBC employees, including setting goals and expectations, addressing escalated issues or questions, and ensuring quality and timeliness in work delivery

• Provides coaching and feedback to HRBBC employees, and ensures adequate staffing and coverage

• Creates, updates, and monitors adherence to standard operating procedures (SOPs) and service level agreements (SLAs) to ensure timeliness and quality of responses to inquiries

• Develops and maintains accurate information within the Human Capital Management System (HCM ERP) and HR Benefits & Business Center Case Management Systems

• Responsible for ensuring proactive measures are in place for business continuity within the area

• Develop and implement projects and programs for operational and process improvement

• Works collaboratively with the University of Texas System Office of Employee Benefits to ensure that benefits plans are administered in accordance with UT System Regents Rules and Regulations, as well as federal and state requirements

• Demonstrates advanced working knowledge of plan regulations, policy, provisions, and trends

• Reviews and audits databases. Ensures continual updates to knowledge databases for use by specialists and employee self-service

• Regularly monitors key data related to accuracy, level of service, efficiency, and policy compliance

• Serves as principal contact for payroll and other dependent department processes

• Provides support for UTMB's annual open enrollment process for benefits

• Adheres to internal controls and reporting structure.

• Performs related duties as required.

Knowledge/Skills/Abilities:

• Experience in PeopleSoft HCM and substantial knowledge of PS-HCM data structures/modules and

• MS-Excel

• Ability to perform tasks on own initiative with minimal direction

• Ability to manage multiple priorities with tight deadlines and use critical thinking skills to make

• decisions with minimal guidance

• Strong attention to detail, ability to appropriately handle confidential information, and strong

• problem resolution skills

• Excellent verbal and written communication, organizational, analytical, technical, and problem-solving skills

• Ability to train/mentor Human Resources Representatives and Specialists

• Must be comfortable and proficient in working with various business partners in HR, Benefits,

• Compensation, Payroll and Information Services

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Partial Remote, onsite as needed. Monday through Friday, 8am to 5pm, and as needed on occasion.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation