Benefits Counselor

Public Health Solutions Queens , NY 11424

Posted 2 weeks ago

Public Health Solutions (PHS) is the largest public health nonprofit serving New York City. For over 60 years, PHS has improved health outcomes and helped families thrive by providing services directly to the city's most vulnerable populations, publishing independent research that moves public health policy and practice forward, and supporting over 200 community-based organizations through our long-standing government partnerships. We are a leader in addressing crucial public health issues, including food and nutrition, health insurance access, maternal and child health, reproductive health, tobacco control, and HIV/AIDS prevention. PHS has a strong focus on health equity to ensure NYC families have the basics for a healthier life.

Program Summary:

Public Health Solutions' Access to Health and Food Benefits Program in the Public Health Programs Division helps individuals and families obtain free or low-cost health insurance coverage and apply for the Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps). PHS' Benefits Counselors help families submit applications to HRA for review and eligibility determination and follow up to ensure the applications are processed accurately. They also provide referrals to a wide range of other services, including legal and financial assistance, WIC, and health insurance assistance. Over the past five years, the program has helped over 17,000 people apply for SNAP benefits. Our program uses a model of co-locating staff at trusted community-based sites where eligible individuals and families already receive services, including Public Health Solutions' Neighborhood WIC Centers, Center for Health Equity's Neighborhood Health Action Center, and NYC Health + Hospitals.


  • Provide in-person assistance and education to potential enrollees about SNAP.

  • Screen potential enrollees for SNAP eligibility and provide information in a manner that is culturally and linguistically appropriate to the needs of the population.

  • Assist eligible clients with SNAP applications; securing necessary supporting documentation; provide assistance at renewal and additional information as required.

  • Utilize POS properly to submit SNAP applications, recertification, and documents when appropriate.

  • Conduct weekly outreach in her/his respective area as determined and approved by supervisor.

  • Travel within NYC may be required to do cover different sites and events.

  • Responsible for meeting weekly targets of accurately completed applications; following up with families regarding the status of their applications as well as resolving problems and answering questions that arise during the coverage period.

  • Responsible for meeting goals of POS submissions and acceptance.

  • Participate in mediation program to assist individuals who encounter problems with their application.

  • Enter data timely and maintain all data in New Technology.

  • Responsible for tracking referral.

  • Handle phone calls.

  • Maintaining a working knowledge of SNAP eligibility rules.

  • Maintain a clean and orderly site.

  • Assist the Director and supervisor on special projects as needed.


  • Associates degree.

  • 1 year experience with customer service preferred.

  • Ability to thrive in a work environment that is goal-oriented, respectful, focused, but is yet fun and dedicated to achieving work-life balance.

  • Dedicated to helping improve the lives of disenfranchised and marginalized communities.

  • Excellent team player with the ability to be flexible, work collaboratively both internally and externally, and engage in consensus-based decision making.

  • Ability to embrace diversity.

  • Possess good people and cultural competency skills.

  • Be very organized; detail-oriented and able to work independently.

  • Ability for excellent communication (listening, written, oral, and public speaking).

  • Fluent in standard computer operation with good data entry skills.

  • Bilingual in Spanish is required.

Other requirements :

  • Meet all requirements for volunteering at NYC Health + Hospitals including health, immunization, training, and security requirements.

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.

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Benefits Counselor

Public Health Solutions