Benefits Coordinator/Administrator (1200-679)

US Pharmacopeia Rockville , MD 20850

Posted 1 week ago

Reporting to the Senior Manager, Global Benefits & Wellness, the Benefits Coordinator/Administrator is responsible for the administration of all US health, welfare and retirement benefits plans, including medical, dental, vision, life insurance, flexible spending plans, short- and long-term disability, voluntary life insurance, 401(k) plan and wellness program activities. The Benefits Coordinator/Administrator provides excellent customer service and investigates new benefit programs to improve existing programs in order to successfully execute USP's benefits strategy.

The role partners with benefits vendors to ensure process efficiency and accuracy, consults with employees to improve understanding and resolve problems, develops communications to support value proposition and engagement, and ensures compliance with required disclosures, filings and audits. This individual contributor role is an integral part of the global HR team, working regularly with HR Business Partners and Payroll.

Roles and Responsibilities:

  • Serves as the primary point of contact for day-to-day benefit matters and the subject matter expert on USP benefit offerings, including medical, dental, vision, life, disability, flexible spending account plans, voluntary life insurance, 401(k) plan, and wellness program.

  • Resolves issues and addresses employee questions; may manage benefit plans through 3rd party providers.

  • Configures and oversees online benefits enrollment system ensuring accuracy through data testing and vendor management; ensures data integrity of benefit enrollments.

  • Responsible for annual Open Enrollment and Benefits/Wellness Fair planning and logistics; facilitates Open Enrollment meetings for employees and ensures accuracy of information submitted to vendors.

  • Assists in leading wellness programs/events and initiatives to encourage the health and well-being of employees.

  • Creates reports and conducts audits as needed for Open Enrollment, benefits billing reconciliation, and compliance reporting. Ensures accuracy of benefits data, researching and correcting discrepancies as necessary.

  • Responsible for systems and processes to comply with state and federal laws to include: ACA, DOL IRS, HIPAA, Section 125, and ERISA, including preparation of reports and applications required by law.

  • Participates in and analyzes the results of benefits surveys. Makes recommendations for benefit plan enhancements.

  • Administers FML, disability, and worker's compensation program and ensures compliance with all federal and state legislation.

  • Leads retirement plan audits; works closely with external auditors provide necessary documentation.

  • Oversees insurance premium payment processing for consolidated billing; provides direction to HR Coordinator responsible for processing premium payments and employee benefit transactions; oversees all benefits plan enrollments/changes/terminations. Collaborates with benefits broker to resolve questions or discrepancies.

  • Partners with Senior Manager, Global Benefits & Wellness to communicate benefits and wellness programs to the USP community; oversees presentations at new hire benefit orientations and other benefit briefings; arranges for employee educational meetings and benefits and wellness seminars; works with Staff Engagement team to ensure communication efforts are appropriate and thorough.

  • Effectively partners and builds relationships with the HR Business Partners and the Payroll team to administer benefits plans and programs.

Basic Qualifications

Benefits Coordinator

  • Bachelor's degree in Business or Human Resources (or equivalent combination of education and experience).

  • Three (3) years of relevant experience in benefits coordination.

Benefits Administrator

  • Bachelor's degree in Business or Human Resources (or equivalent combination of education and experience).

  • Five (5) years of relevant experience in benefits administration.

Preferred Qualifications

  • Professional and strong internal and external customer service skills with a genuine desire to assist and partner with others

  • Ability to multi-task and thrive in a fast-paced, demanding environment

  • Highly organized

  • Strong customer service and attention to detail.

  • Works well independently and within a team.

  • Team player with the ability to work within the HR team as well as with employees and stakeholders throughout the organization; willingness to assist other members of the HR team when needed

  • Highly proficient in MS Office.

  • Must be highly organized, very precise, and detail oriented. The ability to effectively multi-task is essential.

  • Project management experience with an emphasis on meeting deadlines and accomplishing projects in a time sensitive manner.

  • Proven track record of maintaining sensitive information in the strictest of confidence.

Supervisory Responsibilities


USP offers an impressive benefits package, including:

  • Generous paid time off 13 paid holidays, 10 sick days and 15 vacation days per year to start

  • An annual 401(k) contribution, beginning after 1 year of service, of 10% of pay (base and bonus) every pay period that vests immediately

  • Comprehensive individual and family healthcare plans with affordable premiums and low annual deductibles ($250/individual or $500/family)

The U.S. Pharmacopeial Convention (USP) is a scientific nonprofit organization that sets standards for the identity, strength, quality, and purity of medicines, food ingredients, and dietary supplements manufactured, distributed and consumed worldwide. USP's drug standards are enforceable in the United States by the Food and Drug Administration, and these standards are used in more than 140 countries.

Being a part of USP means belonging to a diverse culture made up of more than 1,000 talented professionals working together at five international locations. We share our expertise in science, IT, human resources, quality assurance, communications, administrative management, and more...all to support an overall mission dedicated to making a difference by providing standards and programs that help improve the quality of medicines, dietary supplements, and foods worldwide.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Job Location Rockville, Maryland, United StatesPosition TypeFull-Time/Regular

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Benefits Coordinator/Administrator (1200-679)

US Pharmacopeia