It is the responsibility of the Leave Administrator to provide administrative clerical support, including but not limited to scanning, data input and processing, sorting information according to guidelines and answering questions for the Human Resources Department while maintaining strict confidentiality, a high level of integrity and providing exceptional customer service to all employees. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy and Positivity).
GENERAL DUTIES AND RESPONSIBILITIES:
Greet and assist visitors in a prompt and professional manner; ensure that an approachable and welcoming demeanor is exhibited on a consistent basis.
Answer telephone, screen and transfer calls accordingly; exhibit exceptional telephone etiquette skills and maintain proper and consistent messaging.
Assist and respond to questions and concerns from the employees in person, email and telephone.
Maintain a positive and professional rapport with all Department Heads / Managers and employees.
Maintain a high level of confidentiality with all tasks. Ensure that all employee personal health information is properly secured and in compliance with HIPAA at all times.
Respond in a timely manner to all assigned tasks; have a strong sense of urgency and focus on prioritization of tasks. Escalate issues as needed to the Benefits Manager.
Provide employees with FMLA Intermittent Leave forms and information as needed.
Collect and process FMLA Medical Certifications and Rights and Responsibilities documentation in correlation to internal guidelines.
Track incoming FMLA requests on Application Log and send out denial letters to employees.
Scanning all FMLA Forms, Benefit Forms from employees and returned receipt envelopes into employee files.
Prepare New Hire Benefits Orientation packets.
Audit weekly Unprocessed Life Events report for accuracy.
Monitor New Hire / Termination / Transfer Log to ensure benefits follow employee's that may have transferred to another position or within Landry's Corporation.
Send benefit packets to employees who move from PT to FT.
Maintain the Benefits Log showing status changes.
Enter termination information in HR Connect to generate COBRA notices.
Assist the Benefits Manager with the administration of employee benefits in all company operations.
Assist employees in completion of all benefit enrollment forms for medical, dental, vision and voluntary coverages.
Maintain and make accessible all benefit forms for employees.
Complete Loss of Time, Union Disability forms and fax to appropriate company in a timely manner.
Complete Medical Support Notices upon receipt.
Perform mail duty on a weekly basis or as needed.
Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
Excellent interpersonal and communication skills (verbal and written), fluent English and ability to effectively articulate information.
Ability to work efficiently, independently and cohesively, consistently producing quality results.
Ability to work in a fast paced information with intermittent distractions while maintaining effective focus on work tasks.
Extensive knowledge of computers including Microsoft Office applications preferred.
EDUCATION and/or EXPERIENCE:
Ability to read and understand all policies and procedures.
Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
Must be able to complete standard forms and reports.
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, duties and responsibilities.
Constant standing, walking 10 20 ft., balancing, twisting, reaching and bending.
Frequent eye/hand coordination, manual dexterity, fingering, handling, wrist motion and bending/stooping.
Frequently speaking, hearing, listening, seeing to communicate with guests and fellow employees.
Constant mental alertness, remembering/paying attention to/observing details, making decisions; directing others; following directions; concentrating amid distractions.
Occasionally sitting, reaching, lifting up to 50 lbs., carrying, hearing, smelling and kneeling.
Must have the manual dexterity to operate a computer and other office equipment.
The work environment characteristics described here are representative of those an employee encounters while performing the duties and responsibilities of this position.
Inside, humid, changing temperature
Marble floors; carpet
Working with others and sometimes alone.
This is not an exhaustive list of all responsibilities, requirements and skills. Leadership reserves the right to revise the job or to require that different tasks be performed as necessary.