Benefits Coordinator-Intermediate (Uthp Urology Marc)

Job Summary:

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

Job Duties:

• Verifies and/or obtains all benefits insurance information for patients.

• Obtains authorizations and referrals.

• Assists in the collection of copays and existing balances due; assists with financial counseling as needed.

• Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.

• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.

• Manages patient appointments according to the physician's schedules and/or protocols.

• Performs all other duties as assigned.

Education:

High school diploma or GED is required.

Experience:

Three (3) years of directly related experience is required. Bilingual preferred

Additional Licenses and Certifications:

None.

Supervisory Requirements:

• None