Benefits Administrator

Republic Services, Inc. Phoenix , AZ 85002

Posted 3 days ago

POSITION SUMMARY: The Benefits Administrator is responsible for the day-to-day administration of the Company's Health & Welfare and Wellness programs. The position acts as a resource for Health & Welfare and Wellness record-keepers & administrators, employees, field personnel and payroll to help resolve issues with a high level of customer service.


  • Responsible for day-to-day administrative functions related to the Health & Welfare and Wellness programs including handling phone/email inquiries, weekly payroll file processing, wire requests, account reconciliations, benefit deduction research and adjustments, assist in preparation of communication materials and maintenance of web portals, wellness strategy and planning. This includes running ad hoc reports, analyzing data to ensure compliance, and testing and correcting system inaccuracies.

  • Facilitates problem escalations and either resolves them or escalates them to the appropriate level for resolution. This includes evaluating and responding to appeals and benefit plan data requests.

  • Assists benefits department with maintenance and tracking of all legally required documentation in accordance with IRS/DOL requirements, including timely distribution to employees.

  • Administers and tracks the requirements for all collective bargaining agreement benefit language.

  • Administers the processing and administration of life insurance claims.

  • Conducts detailed research and data analysis on various plan issues and employee issues.

  • Maintains current knowledge of state and federal laws effecting Health & Welfare plans and Wellness programs. Assesses change in the legal environment to understand the impact on the current company policies and procedures and makes recommendations to ensure compliance as appropriate.

  • Provides support to develop and deliver employee communications; including vendor communications.

  • Maintains relationships with vendors to ensure their level of service is delivered to the Company's expectations. As required, meets with vendors.

  • Coordinates information gathering for annual audits, valuations, compliance testing, government filings, benefit committee meetings and other duties related to health & welfare plan and wellness program administration.

  • Provides support to the field organization. Presents employee benefit educational material to employees, including during new acquisitions, and interprets the difference between the Company and union benefit plans. Resolves issues and builds field relationships.

  • Performs other job-related duties as assigned or apparent.


  • Benefits certification such as CBP, CEBS, ASPPA or equivalent.

  • Experience with collectively bargained benefit plans.

  • Knowledgeable of ACA, ERISA, FMLA, ADA, workers' compensation, Medicare, COBRA, and Social Security and DOL requirements.

  • Proven ability to work effectively in a team environment

  • Strong analytical skills and a thorough knowledge of plan designs

  • Knowledge of benefits language

  • Excellent organization and verbal and written communication skills


  • HRIS and Payroll system knowledge.

  • Minimum of 3 years of experience related to benefit plan administration, including health & welfare plans, and wellness programs.

  • Must be proficient with Microsoft Office suite of programs

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

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