Benefits Administrator

Marriott Vacations Worldwide Orlando , FL 32801

Posted 3 weeks ago

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Position Summary

The Benefits Administrator provides support in the administration of global benefits to include but not limited to ACA eligibility and measurement calculations, wellness programs, inquiries from the Associate Service Center, ex-patriate benefit processing and disability and leave support. Answer policy related inquiries and maintain and update policy language per legal and/or organizational requirements.

The Administrator has knowledge of commonly used concepts, practices, and procedures. This position handles assigned duties referencing internal policies, instructions, procedures, and processes with broad range of experience within HR benefits or related discipline. The Administrator performs work under immediate direction of lead, supervisor or manager, working independently within prescribed methods. Makes recommendations on process and practice improvements.

Specific Expected Contributions

  • Provides support to the Associate Service Center on benefits related inquiries as needed.

  • Establishes and maintains working relationships with benefit providers and benefits administration vendors.

  • Provides support to the finance and accounting team where needed relating to benefits.

  • Administers weekly calculations and reporting on ACA employee related matters

  • Maintains the Annual Standard Measurement Reporting required for the ACA.

  • Manages Temporary Disability Insurance eligibility, monthly reporting and invoices for Hawaii and Puerto.

  • Responsible for responding to Audit requests.

  • Supports wellness initiatives including scheduling, communicating and coordinating wellness events virtual/onsite throughout the year.

  • Processes Accounts Payable invoices and work closely with our Finance team.

  • Assists in the updating and processing of policy changes relating to benefits and paid time off.

  • Provide support with any internal or external evaluations of the benefit programs.

General Responsibilities


  • Maintain confidentiality and security of employee and property records, files, and information.

  • Respond to questions, requests, and concerns from employees and management regarding various benefit programs, policies and guidelines.

  • Ensure accurate maintenance of all employee records and files.

  • Answer phone calls and respond to emails.

  • Create and type office correspondence using computer.

  • Create and maintain filing systems.


  • Talk with and listen to other employees to effectively exchange information.

  • Speak to employees and co-workers using clear, appropriate and professional language.

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

  • Answer telephones using appropriate etiquette including answering the phone within three rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Working with Others

  • Support all co-workers and treat them with dignity and respect.

  • Handle sensitive issues with employees with tact, respect, diplomacy, and confidentiality.

  • Develop and maintain positive and productive working relationships with other employees and departments.

  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

  • Enter and locate work-related information using computers.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.

  • Follow company and department policies and procedures.

  • Protect the privacy and security of employees and coworkers.

  • Perform other reasonable job duties as requested.

Project Assignments

  • Represent benefits in various project assignments as requested.

Specific Candidate Profile


  • High school diploma/G.E.D. equivalent required.

  • Associate degree or equivalent including coursework in HR discipline preferred.


  • 2-5 years' administrative experience.

  • Experience with HR benefits preferred.

Skills & Attributes

Analytical Skills

  • Computer Skills

  • Learning

  • Decision-Making

Interpersonal Skills

  • Interpersonal Skills

  • Diversity Relations

  • Teamwork


  • Communication

  • Listening

  • English Language Proficiency

  • Applied Reading

  • Writing

  • Telephone Etiquette Skills

Personal Attributes

  • Integrity

  • Dependability

  • Positive Demeanor

  • Presentation

  • Stress Tolerance

  • Adaptability/Flexibility

  • Initiative


  • Multi-Tasking

  • Time Management

  • Detail Orientation

  • Planning and Organizing

Computer Skills

  • Demonstrable computer skills, with an intermediate level of ability with MS Office 365 suite including

  • Intermediate to Advanced Excel

  • Strong proficiency in Outlook, Word and PowerPoint.


  • Maintaining Confidentiality

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

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Benefits Administrator

Marriott Vacations Worldwide