Benefits Administrator

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

• This position is being offered on a temp-to-hire basis*

Position Summary

The Benefits Administrator plays an important role in the organization by performing a number of activities related to the company's employee benefits functions. The role is primarily responsible, under general to direct supervision, for supporting the Benefits Manager with implementation, administration, and communication regarding the Company's benefits plans and programs.

Essential Functions

• In partnership with the benefits vendor(s), assist the Benefits Manager with annual open enrollment via HRIS system setup, testing, and reporting; provide any necessary support with employee communication and inquiries.

• Provide friendly and knowledgeable customer service by responding to employee questions related to benefits or by referring them to the appropriate vendor while maintaining communication to ensure the issue has been resolved timely.

• Audit and submit carrier and other benefit supplier invoices for payment.

• Ensure benefit enrollments are processed for new hires, separated employees, and employees with qualifying life events accurately and within the required timeframes.

• Create and monitor regular and ad hoc reports related to benefits and leave administration as needed.

• Assist the HRIS Analyst in the audit and testing of benefit feeds to/from UltiPro as needed.

• With the help of external vendor(s), assist in the planning, development, implementation, and monitoring of company-wide wellbeing initiatives; responsible for plan administration, participant communications, and customer service related to wellness activities.

• Function as internal point of contact for worker's compensation, specifically contacting employee's after injury to collect necessary paperwork, process, document, evaluate claims and file claim with worker's compensation carrier within required timeframe(s); assist in investigations when needed.

• Coordinate the collection of and determine employee portion of premiums during leave of absences, correspond with employee(s) as appropriate and track payments and/or deductions, accordingly.

• In partnership with the benefits vendor(s), help ensure required notifications and forms documenting LOAs are completed accurately and in a timely manner; ensure Payroll and IT departments update employee records with correct leave begin-and-end dates.

• Systematically audit data and feeds on a monthly basis to ensure that information is transmitting accurately and on a timely basis between UltiPro and Benefits platform.

• Ensure carrier and benefit supplier invoices are accurately audited and submitted monthly to Accounts Payable.

• Identify opportunities for both improved efficiencies and processes as it relates to audit systems/processes.

• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Business, Human Resources or a related field or equivalent experience, along with one year experience in a business environment.

• High level of proficiency with data entry, Microsoft Word and Excel required.

• Strong verbal and written communication skills.

• Previous experience in medium/large organizations with >1,000 employees preferred.

• Highly analytical; ability to quickly review data to draw conclusions, identify trends, outliers, and issues.

• Highly detail oriented, proofs work and verifies accuracy.

• Outstanding organizational skills with the ability to handle multiple tasks in a fast-paced, deadline-driven environment with a sense of urgency.

• Ability to deliver exceptional and supportive internal customer service.

• Intermediate level knowledge of HRIS systems and HR data preferred.

• Experience in leave of absence administration preferred.

• General level knowledge of state and federal laws governing health benefits plans.

• Intermediate math skills required.

• Must be able to handle confidential matters with discretion.

• Ethical, with a commitment to company values.

Supervision

• General to direct supervision required, depending on experience level

• Some independent judgment and discretion used in the execution of job duties, follows instructions accurately and escalates complex issues for advice and resolution

Requirements

• Travel: 0%

• Physical: Work is primarily sedentary; general office mobility.

• Manual Dexterity: Frequent use of computer keyboard and mouse.

• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

• Environmental: Office environment - no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary: $20.27/hr to $26.83/hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.