Benefits Administrator

Salary:

$64,129.79 - $66,054.00

Department:

General Government, Human Resources & Organizational Development

Division:

Benefits Administration

FLSA:

Non-Exempt

Job Description:

In this role, you will administer benefit plans and programs including coordinating enrollment activities, researching and providing recommendations on plans and options, developing communication material, updating annual benefit elections, conducting benefit audits, administering leave programs, designing benefit training and orientation, and collaborating with the Finance Department and vendors for billing and journal entries.

Examples of Duties:

• Coordinates benefits programs for City employees, including employee benefits information, insurance plans, enrollment options, eligibility, coverage and claims. Counsels employees concerning insurance, benefits, retirement, payroll deductions, death benefits, leave programs, retirement, deferred compensation and other benefits available to employees.
• Responds to inquiries and provides technical information concerning policies, procedures, guidelines, rules and regulations.
• Advises employees of policy provisions and claims procedures, preparing required documentation, determining claim eligibility and resolving claims issues.
• Troubleshoots and resolves employee issues and concerns regarding benefits, including resolving administrative problems with carrier representatives.
• Coordinates various enrollment activities, conducting training and orientation on the city's benefits plan, assisting employees with completing enrollment forms, and processing enrollment forms.
• Oversees COBRA and retiree insurance programs.
• Establishes and maintains permanent employee benefits records, updating records with retirement, leave and various other information.
• Verifies the calculation of monthly premium statements for all group insurance policies and ensures proper billing and budget charges.
• Manages multiple file transmissions to appropriate vendors.
• Collaborates with others to ensure accurate and timely delivery of employee benefits to City employees.
• Monitors and audits compliance with policies, regulations, and program objectives.
• Assists with information gathering for annual filings, measurement period, eligibility determination, compliance testing, government filings, and other duties related to the benefit plan administration.
• Assists Benefits team with maintenance and tracking of all legally required documentation in accordance with IRS/DOL requirements, including timely distribution to employees.
• Monitor, analyze and recommend compliance actions for new and evolving benefit legislation.
• Manages City FMLA process, coordinating with third-party provider to ensure all appropriate paperwork and notification is sent to employees and City departments.
• Performs other duties as assigned.

Basic Qualifications:

• Bachelor's Degree (BA/BS) in Human Resources or a related field and 2 years of benefits experience; or an equivalent combination of education and experience.
• Valid state-issued driver's license.
• Working knowledge of Microsoft Office or similar software and benefit enrollment systems.

Preferred Qualifications:

• Certified Professional in Human Resources (PHR) or Society for Human Resources Management Certified Professional (SHRM-CP).
• Experience with Workday financial software.

Other Necessary Requirements:

• May require evenings, weekends, and holidays as scheduled.
• In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the City's needs.

The City of Charleston is firmly committed to Equal Employment Opportunity ( EEOC) as a fundamental policy to be implemented and observed in our daily operation. Our full EEOC statement can be found on our website: www.charleston-sc.gov [charleston-sc.gov]