Benefits Administration Specialist

Gohealth Chicago , IL 60602

Posted 7 days ago

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we'll never stop investing in you and your career.

Connected Benefits, a division of GoHealth, is a group insurance brokerage that offers employee benefits consulting and a seamless benefits administration portal solution. We are a national insurance agency built entirely on the cloud. Our team digitally markets, sells, and services employers and their workforce by providing a full array of insurance products and employee benefits support services coast-to-coast. The benefits administration portal enables brokers to help employers establish employee benefit packages; implement benefits quickly and accurately; allows HR administrators to manage employees and conduct ongoing employee benefits administration; and offers up an "All of your HR, in one place" experience with additional HR features.

Responsibilities:

Supporting the Account Management Team, the Benefits Administration Specialist's activities will include but are not limited to:

  • Providing best in class client service to our Group Insurance Division

  • Benefit Administration data entry and system administration (internal and carriers)

  • Contacting the client for missing information;

  • Following up with the carrier to obtain status updates;

  • Processing of all group enrollment forms, change forms and ancillary requests;

  • Thorough documentation of all calls/emails, work effort and related problem resolution in the CRM system

  • Billing and Enrollment Reconciliation for clients

  • Multi-tasking in a fast-paced environment handling a large volume of calls, emails, and paperwork without cutting corners while maintaining accuracy and integrity

  • Managing a large number of time sensitive client issues at any given time

  • Providing top-notch client service to clients via meetings/phone/email/virtual

  • Resolving client issues in a timely manner and collaborating with the team to ensure benefit programs run smoothly

  • Researching complex employee benefits coverage issues, thinking outside the box to solve problems, and following up promptly with actionable solutions

  • Assisting clients with eligibility requests (adds, terms, deletes)

  • Reducing frustration by assisting clients with complex insurance company paperwork

  • Learning and developing benefit knowledge through carrier meetings, research, and training classes on an ongoing basis

  • Ensuring the protection and security of personal, confidential and identifiable information

Qualifications:

  • Bachelors Degree or Associates Degree strongly preferred

  • 1+ years of experience in Health Insurance industry focusing on Employee Benefits, such as medical, dental, vision, life and disability coverage

  • Active Health Insurance Producer license in IL considered a strong plus

  • Technically savvy with experience on SalesForce or other related CRM tools

  • Strong knowledge of SaaS software solutions

  • Ability to communicate clearly and concisely both internally (teammates) and with external contacts (carriers, vendors, clients, etc.)

  • Ability to thrive and maintain focus in a fast-paced, technology-based environment

  • Flexibility and adaptability (processes may change; you must be able to change with them!)

  • Strong organizational skills and acute attention to detail

Additional Information:

  • Open vacation policy

  • 401k program with company match

  • Medical, dental, vision, and life insurance benefits

  • Flexible spending accounts

  • Subsidized gym memberships

  • Commuter and transit benefits

  • Professional growth opportunities

  • Casual dress code

  • Generous employee referral bonuses

  • Happy hours, ping-pong tournaments, and more company-sponsored events

  • GoHealth is an Equal Opportunity Employer

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Benefits Administration Specialist

Gohealth