Benefits Administration Specialist

Gohealth Chicago , IL 60602

Posted 7 days ago

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we'll never stop investing in you and your career.

Connected Benefits, a division of GoHealth, is a group insurance brokerage that offers employee benefits consulting and a seamless benefits administration portal solution. We are a national insurance agency built entirely on the cloud. Our team digitally markets, sells, and services employers and their workforce by providing a full array of insurance products and employee benefits support services coast-to-coast. The benefits administration portal enables brokers to help employers establish employee benefit packages; implement benefits quickly and accurately; allows HR administrators to manage employees and conduct ongoing employee benefits administration; and offers up an "All of your HR, in one place" experience with additional HR features.


Supporting the Account Management Team, the Benefits Administration Specialist's activities will include but are not limited to:

  • Providing best in class client service to our Group Insurance Division

  • Benefit Administration data entry and system administration (internal and carriers)

  • Contacting the client for missing information;

  • Following up with the carrier to obtain status updates;

  • Processing of all group enrollment forms, change forms and ancillary requests;

  • Thorough documentation of all calls/emails, work effort and related problem resolution in the CRM system

  • Billing and Enrollment Reconciliation for clients

  • Multi-tasking in a fast-paced environment handling a large volume of calls, emails, and paperwork without cutting corners while maintaining accuracy and integrity

  • Managing a large number of time sensitive client issues at any given time

  • Providing top-notch client service to clients via meetings/phone/email/virtual

  • Resolving client issues in a timely manner and collaborating with the team to ensure benefit programs run smoothly

  • Researching complex employee benefits coverage issues, thinking outside the box to solve problems, and following up promptly with actionable solutions

  • Assisting clients with eligibility requests (adds, terms, deletes)

  • Reducing frustration by assisting clients with complex insurance company paperwork

  • Learning and developing benefit knowledge through carrier meetings, research, and training classes on an ongoing basis

  • Ensuring the protection and security of personal, confidential and identifiable information


  • Bachelors Degree or Associates Degree strongly preferred

  • 1+ years of experience in Health Insurance industry focusing on Employee Benefits, such as medical, dental, vision, life and disability coverage

  • Active Health Insurance Producer license in IL considered a strong plus

  • Technically savvy with experience on SalesForce or other related CRM tools

  • Strong knowledge of SaaS software solutions

  • Ability to communicate clearly and concisely both internally (teammates) and with external contacts (carriers, vendors, clients, etc.)

  • Ability to thrive and maintain focus in a fast-paced, technology-based environment

  • Flexibility and adaptability (processes may change; you must be able to change with them!)

  • Strong organizational skills and acute attention to detail

Additional Information:

  • Open vacation policy

  • 401k program with company match

  • Medical, dental, vision, and life insurance benefits

  • Flexible spending accounts

  • Subsidized gym memberships

  • Commuter and transit benefits

  • Professional growth opportunities

  • Casual dress code

  • Generous employee referral bonuses

  • Happy hours, ping-pong tournaments, and more company-sponsored events

  • GoHealth is an Equal Opportunity Employer

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Administration Specialist 222731

Principal Financial Group

Posted Yesterday

VIEW JOBS 3/21/2019 12:00:00 AM 2019-06-19T00:00 Job Area: Clerical/Administrative Business Area: Specialty Benefits Division Location: IA - Des Moines;NE - Grand Island Career Category: Experienced Professional Full/Part Time: Full-Time Regular/Temporary: Regular Date Posted: 2019-03-19 It's not what we do. It's who we are. At Principal, every role supports a greater purpose— to help people live their best lives. And after more than 130 years, we've never had a more vibrant and dynamic global team united in our purpose. Through community involvement, innovative financial solutions, and dedication to career development, we make a difference in millions of lives every day, including our employees'. And now is the time to make your mark. Join our team today! Responsibilities In partnership with other Service Center employees, this position assists in the development of positive customer relationships and retention of group non-medical business with Principal. The position's initial responsibilities will include: * Processing customer transactions including enrollments, terminations and employee benefit changes * Working with administration systems for SBD coverage's including life, disability, vision and dental products * Responding to a high volume of requests, meeting timing and accuracy goals * Eventually, will be expected to handle more complex processing such as health statement reviews, court orders, and individual continuation Qualifications * High school diploma or equivalent, plus 2+ years of related work experience is required. * Solid customer service skills, oral and written communication, organizational, problem-solving and basic math skills required. * Must have basic computer and keyboard skills. * Requires a high degree of accuracy with strong attention to detail. * Ability to perform well under pressure and set priorities for multiple work tasks. * Ability to maintain confidentiality essential. * Some travel may be required. * Ability to sit at a desk for prolonged periods of time is required. * Ability to adapt to change is a must. Employee Referral Click on "Email to a Friend" to notify a friend or family member of this opportunity. Multiple Openings This position has multiple openings available. Location This position may be located in Grand Island, NE or Des Moines, IA. Additional Information What's next? Innovation at its finest. We'll review your application and if you're selected for an interview, you'll receive an invite for a pre-recorded interview experience. Haven't done that before, don't worry. We've got all the tips and tricks available to help you be successful. With a pre-recorded interview, you can add your own flair and personality – at your pace. Be sure to check your email frequently. We'll communicate our decisions through the email address used on your online profile. If you receive an email from our Principal Talent Acquisition Team, you've been selected to begin your pre-recorded interview experience and have a set time to submit. Benefits designed with you in mind. Because each employee is unique, our benefit packages give you lots of choices. We offer comprehensive benefits that helps contribute to the healthy, fulfilling life and gratifying work experience you deserve, at an affordable cost. Click here to see just a few benefits you'll receive once you join our team. Not an exact match for this role? We've got a lot of opportunities, so check out some of the others. And creating an email alert on our career site will help you keep you connected and informed of opportunities you're interested in with a just a few clicks! Work Authorization/Sponsorship At this time, we're not able to consider candidates who would need sponsorship now or in the future or those needing work authorization for this role. (This includes students on F1-OPT, F1-CPT, J-1, etc.) However, we'd hope you continue to keep us in mind for other potential opportunities in the future. Principal is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to of age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law. Investment Code of Ethics For positions with Principal Global Investors, you will be required to comply with a Code of Ethics which covers a number of obligations related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Principal Financial Group Chicago IL

Benefits Administration Specialist