Where good people build rewarding careers.
Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Family Summary
Benefits Administration provides support and services for employers, brokers and regional offices for processes related to billing, payments, and account management.
The Analyst III will research, analyze, resolve and respond to inquiries; provide support in the development and maintenance of business processes for customers to achieve desired business results. The role will develop team members and provide training and support to peers.
Resolving policy discrepancies; preparing and communicating reconciliation reports to employers
Building and maintaining relationships with employers, brokers and regional offices, with a focus on employer groups over $500,000
Research, analyze and respond to customer requests, both verbal and written, including reallocation of premiums and refund checks
Oversee management of suspense account entries using established standards and provide reporting
Provide and implement approved suggestions for process improvement
Document and execute complex processes with minimal supervision
Manage projects and deliver accurate results
Assign and discrepancies to team members; monitor progress and report results
Provide coaching to team members, reporting results
Handle escalated calls and research
Assist with Department of Insurance Complaint research and responses
Provide skill training sessions for department or team when needed
Team member check approvals
Assist leadership with special projects and operational efficiencies
Requires an understanding of the underlying principles of professional discipline and the application of those principles in completing work and making judgments and/or recommendations for action
High School Diploma/GED required
4 year degree or equivalent experience in office environment, preferably insurance preferred
Intermediate to Advanced level of Microsoft Office with emphasis in Excel
Advanced level of interpersonal, written and verbal communication skills
Demonstrate innovation and process improvement skill set
Excellent verbal and written communication skills
Ability to utilize established practices while making informed independent decisions
Team player, ability to stand out in a team oriented environment
Ability to give and receive coaching and feedback
Insurance industry background a plus
Intermediate strategic and analytical thinking skills
Ability to multitask with advanced organizational skills
Level Guide: Please refer to the Allstate Level Guide on MyHR Knowledge
Regular, predictable attendance is an essential function of this job.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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