Arthur J Gallagher & Co. Fort Wayne , IN 46801
Posted 3 weeks ago
Buck, a Gallagher company, opens doors to a world of boundless opportunity and innovation. As part of our integrated team, you'll immerse yourself in the exciting journey of serving HR departments and trustees across diverse industries. Together, we'll build pathways to a brighter future for clients worldwide, harnessing the power of collective brilliance and shaping careers that ignite passions.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview
As a Customer Service Representative(CSR) you will be part of a team responsible for the delivery of quality member contact service to the client. Representatives take anywhere between 25 -80 calls a day based on time of year. There is some administration work, but 95% of the work is done on the phone. This particular 'call center environment' is one that deals with members that need information about their retirement or health and wellness benefits.
Schedule:
8 hour shift
Monday to Friday
How you'll make an impact
Respond to inquiries from plan participants using plan specific information in a PC Windows environment
Assist plan participants with transactions and other aspects of plan participation (i.e. rollovers, withdrawals, loans and final distributions)
Write up telephone call records where appropriate, addressing the content of plan participant
Establish cases for benefit administrators review of more complex participant questions or refer questions to appropriate team representative
Request plan materials be sent to participants
Responding in a timely and professional manner to client calls on an as needed basis
Accessing internal client databases effectively to provide accurate and appropriate information to members
Assisting plan participants in the use Internet based plan enrolment processes
Ensuring secure access of member/client information
Logging calls in the case management tracking systems
Co-ordinating appropriate follow-up with internal resources to resolve issues raised by clients
Ensuring that outstanding issues are resolved in a timely manner
Ensuring that resolved issues are "closed" in a timely manner
Studying and becoming familiar with new information as it becomes available
Occasionally participating in client demonstrations
Ensuring outbound calls are made based on client specifics
Other duties as required
About You
Excellent oral and written communication skills with a particular emphasis on articulation and grammar
Excellent customer service skills
Work experience in a service-oriented environment
Ability to interact with peers and plan participants
Organizational skills, with the ability to handle multiple tasks simultaneously
Ability to remain poised, patient, empathetic, tactful and composed while handling plan participants
Listening skills
Ability to work effectively in a team environment
Judgment and decision-making skills
Working knowledge of pension and health and wellness benefit plans is an asset
Bilingual and/or Multi-lingual a plus - oral and written
Spanish
Ability to commute/relocate:
Preferred Experience:
Call center: 1 year
Customer service: 1 year
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Arthur J Gallagher & Co.