Benefit Programs Specialist II

Hiring Range: $33,000 to Commensurate with experience

Full Time or Part Time: Full Time

Additional Detail

VDSS Mission: People helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities.

LDSS Mission: Leading the way to a life of quality and independence by providing excellent services.

Title Description- This is an essential position. The employee conducts interviews, evaluates qualifications for financial assistance programs based on information from customers, and makes eligibility determinations in accordance with federal and state policies and guidelines, information is entered into VDSS or county systems (VaMMIS/VaCMS/Thomas Bros). Submit local reports as needed and necessary.

Explains responsibilities, rights and program availability to customers. Review VDSS broadcasts. Refer suspected fraud cases to Fraud Investigator. Provide emergency shelter duty in times of emergencies or natural disaster.

Knowledge, Skills, and Abilities: Ability to comprehend and apply policies and regulations for public assistance programs, sufficient to make eligibility determinations.

Ability to schedule and manage own workload sufficient to meet deadlines for completion of job responsibilities. Skill in use of a micro-computer and computer software such as word processing and database applications. Ability to communicate effectively, orally and in writing with broad spectrum of individuals to include, customers, employers, courts and medical professionals in person and on the phone.

Must be able to gather information, re-evaluate and make referrals to determine client ownership share in situations, make mathematical computations, analyze information. Must have good sound judgement, maintain professional ethics, problem solving, emotional stability and maturity, ability to manage mulitple tasks and priorities. This employee must have a positive attitude, helpful demeanor, and exhibit a professional working relationship with staff, clients, and the community.

Education and Experience- High school diploma supplemented with additional training and experience which provides the required knowledge, skills and abilities