State Of Virginia Williamsburg , VA 23188
Posted 7 days ago
Hiring Range: $ 47,357.37 to $73,405.58
Full Time or Part Time: Full Time
Additional Detail
ESSENTIAL JOB FUNCTIONS
Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility
Explains benefit programs and evaluates the need for assistance
Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods
Interprets policies and procedures applicable to the various programs
Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines
Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability
Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records
Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy
Explains programs and rights/responsibilities of applicants and recipients
Explores other possible sources of income and computes assistance
Determines the amount of allowances for special circumstance items such as household equipment.
Case Management for SNAP and Medicaid programs. Processes renewals and interims, explain a variety of programs under the social services umbrella such as employment services, child support services and childcare services.
QUALIFICATIONS
Education and Experience:
Special Qualifications:
Valid Virginia Driver's License or obtain within 90 days.
Acceptable Criminal history, Child protective services and DMV background checks
Preferred Qualifications:
Strong background in accounting
Prior work experience in financial assistance programs sufficient to determine/redetermine eligibility for benefits.
Spanish, bi-lingual, skills with a competency to translate benefit program details.
Knowledge, Skills and Abilities:
Knowledge and understanding of public service organizations, economic and basic human behavior issues, and financial assistance programs at federal and state levels
Knowledge of computer hardware and software programs
Skills in math and computation, with high degree of accuracy
Ability to communicate effectively with diverse populations, individuals with disabilities, and elderly populations, both in person and on phone
Ability to understand, interpret, and implement policies in a timely and accurate fashion
Ability to operate small office equipment, including copy machines or multi-line telephone systems
Ability to operate computers for data entry, word processing and/or accounting purposes
Ability to communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone
Ability to interview, to gather information, re-evaluate each client's situation, and make referrals
Ability to use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data
Ability to exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions
PHYSICAL DEMANDS
The work requires the ability to exert moderate but not constant physical effort to perform light work, typically involving some combination of balancing, feeling, fingering, grasping, handling, hearing, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, walking and may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds), visual perception and discrimination, the ability to perceive and discriminate sounds, perceive and discriminate color, and require oral communications.
WORK ENVIRONMENT
Work is regularly performed in a dynamic environment that requires the need to be sensitive to change and responsive to changing goals, priorities, and needs.
State Of Virginia