Cigna Chicago , IL 60602
Posted 1 week ago
Please note: This position is on-site and is not able to be performed remotely. The position can be based out of the following office locations:
Execution:
Leads Health Benefit Educators/Benefit Education Leads team with full management and technical responsibility for team output
Manages a staff of benefit education professionals who are responsible for delivering benefit education/steerage education to existing and prospective Cigna customers
Guides client/customer-focused problem resolution and influences/leads process improvement
Execute the organization's benefit/plan capabilities to direct reports, identify potential sales opportunities to inform sales leadership and account managers in the local market(s)
Adapts departmental plans and priorities to address resource and operational challenges
Focuses on ensuring short-term outputs and the effectiveness of team integration with other work areas
Provides input into workforce planning and recruitment activities
Key Responsibilities:
Manage Health Benefit Education/Benefit Education Leads team of direct reports by region. Drive individual and team execution of go-to-market approach aligned with U3000 programs and solutions
Maintains current knowledge of and expertise in all benefit-related products, programs, strategies, and tactics
Maintains collaborative relationships with key matrix partners across the organization, both within the sales organization and with those stakeholders that support benefit education
Maintains current knowledge of sales and competitive activity in the assigned market(s)
Demonstrates mastery of available or upcoming health engagement products, resources, tools, presentations, materials, and collateral
Supports local market(s) with competitive health engagement solutions, strategies, and tactics
Ensures team has knowledge and ability to develop market inquiries/responses for health engagement solutions; including the facilitation of training/updates for sales and account management teams
Drives team accountability on progress and fulfillment of goals and objectives, providing feedback and coaching and formally reviewing and recognizing performance
Provides supervision and guidance as they perform their duties for assigned accounts; foster a growth mindset and champions Cigna's Connect to Growth philosophy
Manages local market team(s) of Health Benefit Educators (HBE); oversees the Go-To-Market strategy/deployment
Working with Engagement Director/Sr. Engagement Directors- champions change management to team, market, and segment
Builds relationships with the sales management team and fosters the development of relationships between the sales and engagement team (Middle Market/O500 and Select/U500 Segments) at local levels
Provides quality assurance for benefit education strategy, communication, and meeting execution in the market
Measures market activities and makes interventions based on results
Ensures 100% assignment of Health Benefit Education team resource
Responsible for hiring, orienting, training, supervising, evaluating, and developing team members
Responsible for the overall management of client events-coordinating with matrix teams to ensure coverage for inbound and outbound enrollment events for the local market and other Cigna offices
Provides leadership in local market and enterprise-level situations, including driving the success of local initiatives
Achieve the team business plan objectives, both in support of the implementation of new plans and in identifying and responding to team needs
Qualifications:
Bachelor's preferred; in health education, health administration, account management, or a related field
1+ years team lead and/or prior management experience preferred
Excellent oral and written communication skills
Bi-lingual Spanish-speaking candidates highly desired
Strong business acumen, analytical and problem-solving skills
Exceptional interpersonal skills with direct experience in successfully managing client-facing/growth initiatives within highly matrixed organizations
Proven ability to excel in a heavily matrixed environment
Ability to analyze complex market opportunities and develop creative solutions in partnership with sales, account management, underwriting, and product teams to solve various unique market problems.
Must be willing to travel to remote trainings/meetings as needed - 10-15%
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 65,400 - 109,000 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Cigna
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