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Benefit Customer Service Representative - FL

Expired Job

Kelly Services Tampa , FL 33601

Posted 2 months ago

Kelly Services is seeking

Benefits Customer Service Representatives for a leading global advisory, broking and solutions company in

Tampa FL 33607 .

Job Title: Benefit Customer Service Representative


Location: Tampa FL 33607


Length: 4 months (possibility of extension / conversion to perm)


Pay Rate: $13.75/HR or $14.25/HR if fully bilingual in Spanish


Schedule - M-F, 8am-8pm EST (any 8 hour shift within this time slot)


There will be training provided by Willis Towers Watson for this opportunity!! Upcoming Training batch starts on 11/09/18


Position Overview:
Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

Key Responsibilities

Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans.

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities

Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

Read and understand clients plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member

Maintain diplomacy and tact while dealing with upset or escalated callers

Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

Maintain and document complete and accurate call and case notes

Respond professionally to customer inquiries/complaints received via phone, email or other communication channels

Demonstrate ability to maintain a high level of customer service in a changeable work environment

Participate in team meetings and training

Possess a cooperative and positive attitude towards customers, internal contacts and team members

Perform other duties as assigned

The Requirements

Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills

Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills

High level attention to detail

Strong computer skills with the ability to navigate multiple software applications

Working knowledge of health and welfare and/or defined benefit pension plans a plus

Minimum 1-2 years experience in a customer service setting, at least 2-3 years is preferred

Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)

Ability to type 30-40 WPM

Ability to work in a team environment

Ability to work in a multi-tasked environment and prioritize and organize work

Ability to understand and follow oral and written instructions

Ability to work a flexible work schedule (30 40 hours/week with some overtime requested; variety of schedule start and end times)

Must have excellent attendance and be punctual to work

Fluent in Spanish a plus

Associate or Bachelors degree preferred

Skills testing required

If this position may be of interest to you, please email me back at

(with your most up to date resume in word format, for further consideration) and advise the best time and number at which you can be reached.

If not for yourself, feel free to share this opportunity within your network!

For quick inquiries, feel free to CHAT LIVE WITH ME NOW at ! (8am 5pm CST)

Shazneen Irani

Professional Technical Recruiter

Kelly Services, Inc.

kellyservices.com

Why Kelly


?

At Kelly

Services , we work with the best. Our clients include 95 of the Fortune

100 companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.


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Benefit Customer Service Representative - FL

Expired Job

Kelly Services