Benchtop Support

Technical/Functional Skills

Pharma Lab Benchtop Support

• End user computing (EUC) - System administrator for Lab computers and equipment.

Lab computers and equipment support experience

Roles & Responsibilities

"Pharma Lab Benchtop Support

• End user computing (EUC) - System administrator for Lab computers and equipment

Desktop support, Operating Systems support, Customer Service

Knowledge & Experience with Microsoft OS and related technologies.

Lab computers and equipment support experience

Extensive knowledge of IT hardware and software.

Strong knowledge on network troubleshooting.

Knowledge & Experience with Windows XP, Windows 7 OS, Windows 10, and MS-Office applications suite.

Knowledge of Linux a plus.

Knowledge with SCCM Patching, Active directory, Antivirus tools etc.

Must be proficient with imaging and creating images.

Experience in Windows 10 deployment.

Should have experience participating or leading an OS migration.

Excellent written and oral communication skills

Strong customer-service orientation.

Understand customer service and service delivery.

Understanding of ITIL processes and ServiceNow Tool.

Must be located at the mentioned location

• 100% onsite job

• No remote working."

Generic Managerial Skills

Able to handle team, make service review reports, Presenting status reports to Customer