Sonnenalp Resort Of Vail Vail , CO 81658
Posted 2 weeks ago
The Sonennalp Hotel is looking for a Full-Time Year Round Bell staff member. This position will stay open until June 1st, 2024.
Wage: $11.40/hour, plus tips
Typical Schedule: Days, Nights, Weekends, and Holidays required
Primary Purpose of Position
A Bellman is to extend the highest level of personalized service to all guests and patrons.
Essential Duties and Responsibilities
Greets guests as they arrive and introduces them to the Front Desk agent to facilitate check-in procedures.
Assists guests with any questions they may have and directs them to their desired destination. Accompanying the guest rather than merely pointing their destination is preferred.
Serves guests in every possible way, exhibiting a friendly and positive attitude to ensure an enjoyable and relaxing stay.
Controls traffic at the front of the hotel and parking garage.
Assists guests with luggage to and from rooms.
Assists in advising guests of all In-house venues and activities.
Responsible for guest long term storage needs.
Delivers and picks up guests misc. needs or items.
While assisting in the guests check-in to room, orients them to the rooms and the hotels amenities.
Performs frequent cleaning/maintenance on bell carts.
Maintains accurate key control including sign-in and out of all keys and radios.
On occasion, will be required to transport guests to and from local locations.
Maintenance and cleaning of hotel vehicles. Responsible for keeping vehicles fueled.
Assists Business Center in storing of items received or shipped as needed.
Assists Activities Center in transportation of guests to golf course, biking tours etc.
Assists Concierge with various duties as required i.e bike rentals, flower deliveries, messaging etc.
Performs additional duties as defined by Front Office or other departments.
Education/Experience
Minimum of 1 year Customer Service experience.
Able to operate all makes of automobiles. Valid drivers license with no previous violations.
Strong organizational skills
Recommended Skills and Qualifications
Minimum of 1 year Customer Service experience.
Good physical condition, able to carry heavy loads.
Excellent communications skills, attention to detail, ability to think on your feet, and must be well organized as well as personable & polite.
Ability to work a flexible schedule
Essential Physical Requirements
Ability to stand and walk for a full length shift, up to 12 hours
Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
Able to handle objects weighing 50-65 lbs routinely
Benefits:
Medical, Dental, Vision Insurance
Resort Discounts
Holiday Pay, Paid Time Off and Sick Pay
401(k) Retirement Plan & Roth 401(k)
Voluntary Life Insurance
Short Term & Long Term Disability
Employee Assistance Program
Parking Credit or Discounted Bus Passes
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
Sonnenalp Resort Of Vail