Bellperson/Driver (Ft)

Stanford Hotel Group Albuquerque , NM 87102

Posted 3 months ago

The Sheraton Albuquerque Uptown hotel is currently seeking a full-time Bellperson/Driver to join their team! Responsible for escorting guests to and from their rooms, handling guest luggage, providing guests with shuttle service within a 2 mile radius of the hotel, and responding to guest needs and requests - all with a smile and hospitable attitude!

This is a full-time position. The individual will be required to work day/and or evening shifts, weekends and holidays. Some overtime may be required.

Employee Benefits include:

  • Medical (two options) with vision

  • Dental

  • 401(k) with 3% company match

  • Critical Illness & Accident Insurance

  • Voluntary Term Life Insurance

  • Short-Term Disability

  • Paid time off

  • Free lunch

  • Free uniforms

  • Free non-slip shoes (two free pair per year!)

  • Progressive yet fun workplace

  • Positive associate relations

  • Associate recognition and events, incentives and rewards

  • Education assistance

  • Major hotel discounts at over 7,000 hotels worldwide

JOB DUTIES:

  • Assist guests to and from their rooms as requested.

  • Handle all luggage, baggage, packages, etc. carefully and safely. Adhere to hotel policy for luggage storage and retrieval.

  • Responsible for being completely familiar with all types of guest rooms and hotel facilities.

  • Responsible for knowledge of groups and functions in the Hotel on a daily basis.

  • Provide shuttle service as needed.

  • Patrol hotel parking lot in van or golf cart.

  • Monitor and maintain cleanliness of lobby area, bell closet, porte cochere, and parking lot.

  • Maintain control of guest and employee laundry pickup and delivery.

  • Ensure all equipment is in operating order and all supplies are up to par.

  • Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

  • Assist guests with directions and use computer for maps.

  • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

  • Assist other departments with moving boxes and equipment.

  • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

  • Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

  • Ensures total guest satisfaction.

  • Follow supervisor's instructions and performs other duties as directed or assigned.

JOB REQUIREMENTS:

  • At least 1-2 years delivery/courier experience (non-CDL) preferred

  • Must have 1-2 years of customer service experience

  • Must have a clean DMV record and a NM Driver's License

  • Must be at least 18 years old to drive

This position will require a background check (criminal and driver). A pre-employment drug screen is also required.

The Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send me an e-mail to yadira.delgado@sheratonuptown.com to let us know the nature of your request.


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Bellperson/Driver (Ft)

Stanford Hotel Group