Bellperson

Job Description

As a Bell person, you will be responsible for providing excellent service while assisting owners and guests with luggage to and from their rooms in a prompt, courteous and safe manner, handling other special requests as needed. Commitment and dedication to our Spirit of Service culture and Hilton values is an expected behavior to be always displayed towards our guests and team members.

Here's why you'll love it here! - We offer an excellent benefits package to our full-time Team Members that include:

• Pay Rate: $15.45 - $16.39 per hour

• Medical, Dental, and Vision insurance from Day One

• Financial Wellness

• 401k plan with company match, Life insurance, Company stock purchase program

• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe

• Generous Paid Time Off Program

• Paid Sick Days

• Team Member Recognition and numerous learning and advancement opportunities

• Now offering DailyPay* and more!

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list, and becoming a Great Place to Work certified company, earning our 2022 certification.

Schedule Details: Our Front Desk Department operates 7 days a week. The work schedule will be between 7am

• 11 pm including weekends and holidays.

Additional Responsibilities Include:

• Monitors guest arrivals. Ensures an organized, safe and clean front entrance and lobby area.

• Provides instructions regarding the amenities of the room and property services and activities provided for guests' use.

• Delivers messages, express check-out folios, newspapers and other requested items to the owners and guests.

• Reports any problems or unusual activities to management.

• Carries out reasonable requests by management including assisting other departments.

Qualifications

What are we looking for...

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members!

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High School Diploma/GED

• Ability to lift, carry, or otherwise transport luggage weighing a maximum of 75 lbs.

• Ability to grasp, lift and/or carry, or otherwise move or push packages, bags and luggage on a hand truck/cart or other wheeled assistance weighing a maximum of 500 lbs.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.

• Basic language communication skills in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.

• Must be able to adjust to schedule changes and cover shifts on short notice.

• Must possess a valid driver's license and be able to safely operate a golf cart.

• A courteous and professional demeanor must prevail when handling upset guests and difficult situations.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior hotel/hospitality experienced preferred in a customer service capacity.

• Prior Bell person or Door person experience preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.