Bell Person

Hotel Property Overview: Located just six miles from Walt Disney World Theme Parks, The Grove Resort & Water Park Orlando puts Orlando's world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant is situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Embrace the opportunity to provide exceptional service as a Bell Person, joining our outstanding Guest Services TEAM. In this role, you'll be dedicated to delivering unparalleled guest experiences and ensuring seamless operations during arrivals and departures. Your primary focus will be on providing luggage assistance and ensuring guests' comfort as they settle into their rooms.

Essential Job Functions:

• Deliver top-tier service to our guests with genuine engagement and thoughtfulness, promptly responding to their requests and ensuring an exceptional experience.

• Possess comprehensive knowledge of hotel facilities and the surrounding area.

• Guest items will be retrieved and loaded to and from cars, busses, vans, and carts.

• Escort guests to their accommodations, visually inspect the room, and highlight its features and the room compendium for their convenience.

• Manage stored luggage by tagging bags and providing guests with corresponding claim tickets, while ensuring luggage is securely organized in designated areas for safekeeping.

• Address and resolve guest concerns with attentive service recovery.

Physical Demands:

• Grasp, lift, carry, and move packages, boxes, and luggage up to 75 lbs. continuously throughout the shift.

• Ability to stand and walk continuously throughout the shift.

• Sufficient manual dexterity in hands to load and unload luggage.

• Perform tasks requiring bending, stooping, kneeling, and walking significant distances at the hotel.

Qualifications:

Education:

• High school diploma or its equivalent.

Experience:

• No experience is required. Prior Driver, Hospitality, Bell Person, or Door Person experience preferred

• Valid driver's license required

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans