Bell Person

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary at $16.24.hr.+ tips with discretionary performance bonuses 2x a year!

• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.

• Complimentary meals and covered team member parking.

• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.

• Company-paid gaming licenses (Class A & Class B)

• Variety of additional voluntary benefits and retirement plans.

GET TO KNOW THE ROLE

The Bell Person will be an ambassador for guest services. You will be responsible for creating a warm and welcoming arrival and departure experience for guests, as well as assisting them with their luggage and providing information about hotel amenities and local attractions.

WHAT YOU'LL DO

• Exemplifies MCR's values and set a great example by always demonstrating excellent guest service and professionalism.

• Practice, support and promote the vision, mission, and values of the Muckleshoot Casino Resort (MCR).

• Greet arriving guests with a friendly and professional demeanor, extending a warm welcome and helping.

• Assist guests with their luggage upon arrival and departure, ensuring it is transported to and from their rooms promptly and safely.

• Provide information about the hotel's facilities, services, and special amenities, such as spa services, dining options, and casino offerings.

• Escort guests to their rooms as needed, providing information about room features and amenities along the way.

• Help with any guest requests, such as booking reservations, arranging transportation, or providing directions to local attractions.

• Maintain a neat and organized bell stand area, ensuring it is stocked with necessary supplies and equipment.

• Coordinate with the front desk and housekeeping staff to ensure timely delivery of luggage and other guest requests.

• Uphold MCR's standards of professionalism and service excellence.

• Handle guest inquiries, complaints, and special requests in a courteous and efficient manner.

• Assist in maintaining the hotel's exterior appearance, including keeping entrance areas clean and presentable.

• Maintain knowledge of local attractions, events, and points of interest to provide guests with recommendations.

• Provide guests with accurate information about check-out procedures and assist with luggage storage if necessary.

• Assist with valet parking services as needed.

• Handle guest inquiries and requests via telephone or in person.

• Maintain a strong understanding of the hotel's loyalty programs and benefits.

• Adhere to safety and security procedures, reporting any suspicious activities or incidents to appropriate personnel.

• Smile and engage guests and team members with a positive professional demeanor.

• Performs other duties as assigned.

WHAT YOU'LL BRING

• Previous experience in a guest-facing role, preferably in a luxury hotel or hospitality setting highly preferred!

• Thorough knowledge of local areas and resort amenities.

• Ability to communicate effectively with others both verbally and in writing.

• Provide excellent customer service and maintain a professional demeanor.

HOW YOU'LL BE SUCCESSFUL

• Knowledge of the local area, including attractions, restaurants, and transportation options.

• Ability to handle guest inquiries in a kind and professional manner.

• Ability to lift and transport luggage, stand for extended periods, and move around the property.

• Ability to work various shifts, weekends, and holidays.

• Ability to identify intoxicated guests and follow department procedures in handling such guests.

• Ability to utilize portable radio to be in constant contact with the Department as needed.

WHAT TO EXPECT

• Availability

• Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.

• Physical

• Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.

• Environment

• Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.

• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life - it is what we take pride in.