Accor Hotels Los Angeles , CA 90009
Posted 1 week ago
Company Description
Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries. Sofitel offers contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appreciate beauty, quality, and excellence. Each Sofitel property offers a genuine experience of the French "art de vivre."
Sofitel Los Angeles at Beverly Hills is situated in West Hollywood, on the edge of Beverly Hills and just steps away from iconic landmarks; LA designer boutiques, contemporary art galleries and world famous spots. We blend Hollywood glamour, European elegance, and French style in an ambiance that combines see-and-be-seen excitement and the calm of an urban resort.
Job Description
Job Summary: The Bell Person's core activity is to assist and service the guest. Generally speaking, the Bell Person does this by transporting and storing luggage. While doing this, the Bell Person must exhibit 5-star service and etiquette. The Bell people are also responsible for delivering packages and transporting other items in the hotel. At all times the bell people should be focused on the guests and creating an experience for the people visiting the hotel.
Primary Duties:
Transporting luggage
Loading luggage into vehicles
Welcoming guests as they enter the property
Wishing guests farewell as they leave the property
Directing guests
Answering guests with questions in the public areas
Actively engaging guests
Introducing guests to the property
Storing luggage in Bell Closet
Assisting groups at check-in and check out
Informing and assisting guests with the operation of the elevators
Assist in Guest Recovery efforts when necessary
Secondary Duties:
Keeping Bell Closet clean and organized
Cleaning bell carts and ensuring they are in good working order
Shinning guest shoes when requested
Delivering packages and envelopes to guest rooms
Delivering documents or letters to rooms when requested by Management
Purchasing items on behalf of guests at stores within a 1 block radius.
Helping to keep public areas tidy at all times
Typical Working Conditions:
Spends large amount of time on feet and constant walking. Spends about 25% of shift in driveway and during the summer season will be exposed to Hot weather. Required to lift luggage frequently and also push and pull a heavy bell cart.
Essential Physical Tasks:
Standing for long periods, constantly lifting bags ranging in weight from heavy to light, pushing and pulling heavy luggage carts, weighing luggage for guests, organizing and cleaning bell closets, cleaning bell carts, assisting guests with questions in the public areas, escorting guests when asked for directions.
Qualifications
Prior customer service experience
Fluent English Language
Knowledge of the luxury hotel environment
Safe lifting techniques
Attention to Detail
Vehicle Loading
Storage room organization
Warm and welcoming demeanor
Foreign Language Skills (preferred but not required)
Additional Information
Benefits:
401(k)
401(k) matching
AD&D insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Confidentiality: All your information will be kept confidential according to EEO guidelines.
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Pay: $19.91 per hour
Schedule: Variable
Accor Hotels