Stylish and sophisticated, the Radisson Blu Minneapolis is home of the original flagship Radisson Hotel built in 1909. Upper-upscale hospitality. Stunning world class design and service.
This critical guest contact position is the guest's first and last impression of the hotel. Responsibilities will include, but not limited to:
Greet and escort guests upon arrival and during check-out process
Valet park the guest vehicle, if the guest requests this service.
Welcome guest and assist with baggage to the front desk
Escort guests to their room; place baggage in the room
Inspect guest room for order and adequate supplies and describes amenities to guest
Leave guest with room key and welcome card
Assist guests with their luggage throughout their stay
Store luggage and issue claim checks as requested
Assist guests throughout their stay
Keep current on hotel accommodations, services and area attractions
Promote the hotel and area services and attractions
Respond to customer inquiries for information
Assist guests getting in and out of vehicles
Arrange for local ground transportation
Deliver mail or packages, faxes, flowers, etc. to guest rooms
Creates 100% guest satisfaction by providing Yes I Can Blu! genuine hospitality and by exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs other duties as required to provide Yes I Can Blu! genuine hospitality
Previous customer service experience required; hotel experience desired.
Must have a valid driver's license and no violations on driving record.
Ability to drive manual transmission when needed
Ability to stand for the entire shift - 8 hours/day; ability to lift up to 75 lbs.
Flexible availability - able to work AM or PM shifts, weekends and holidays.
Radisson Hotel Group