The home of Modern. Southern. Style invites you to join us on Thursday May 9th 2019 from 11AM TO 3PM and 5PM TO 8PM to learn all about our career opportunities within our organization. We are a proud southern based retailer celebrating 130 years! Our success would not be possible without the talented associate teams we have in place. We want to learn more about your professional goals and share how you can grow your career with us!
Belk SouthPark Mall
4400 Sharon Road
Charlotte, NC 28211
Providing Excellent Customer Service:
Proactively greeting and engaging customers warmly and with a smile.
Supporting the store to meet or exceed its customer service goals.
Handling each customer transaction in a professional and friendly manner.
Thanking each customer by name following a purchase.
Offering assistance to the customer proactively and without prompt.
Using suggestive selling techniques with all customers.
Meeting or exceeding solicitation goal for Belk credit Rewards program.
Meeting or exceeding Clienteling goals, where applicable.
Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.
Continuous Learning & Innovation:
Using Mobile Devices to complete a sale (where applicable).
Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience.
Using the Belk App and informing customers about the Belk App to enhance their shopping experience.
Using the Belk website to look up merchandise and complete in-store orders for customers
Focusing on Results:
Meeting or exceeding personal sales per hour goals.
Increasing units sold per transaction by recommending products to customers.
Identifying and reducing shrinkage in area.
Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
Maintaining Belk professional dress standards and appearance.
Maintaining floor and stock areas consistent with store standards.
Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department.
Following the ROCC the Dock process.
Ensuring timely set-up including signage for promotional events.
Following procedures for all systems including counts, markdowns, re-tickets and inventory control.
Complying with store policies including, but not limited to those concerning attendance and tardiness.
Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager.
Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager.
Position Contribution Level :
Minimum Education & Experience:
No education requirement.
Experience in retail preferred
Preferred Education & Experience:
Knowledge / Skills Requirements:
Excellent communication skills.
Ability to use and learn industry technology preferred.
Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.
Hand manipulation to remove sensor tags
Ability to push / pull 100-500 pounds when moving stock carts
Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.