GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting to the administrative director for clinical operations for the Department of Psychiatry, and in close partnership with the medical director for Population Health Management, the Behavioral Health Integration (BHI) Manager is responsible for clinical, managerial, and operational oversight of the multidisciplinary BHI team at MGH. The BHI Manager is an integral member of a multidisciplinary team that works collaboratively with Psychiatry, MGH Primary Care and Partners Population Health to ensure that the clinical BHI programs operate efficiently and effectively to meet the needs of patients.
The BHI Manager directly supervises the non-MD/PhD members of the BHI team, which includes behavioral health support specialists, social workers, and a team leader, all of whom are involved in the management of patients with depression, anxiety, and other mental health conditions. Strategic planning for operational functionsincluding creating streamlined workflows that can be shared between multiple sites and anticipating and mitigating problemsare inherent functions of the BHI Manager. Sound clinical knowledge and skills in process improvement, change management, and systems thinking are an important part of this position to ensure smooth program operation and delivery of services. Knowledge of the health care system and strong interpersonal skills are also important elements of this role.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Manages BHI behavioral health support specialists, social workers and team leader
Provides direct clinical supervision to team leader and social workers
Provides clinical coverage for team leader and social workers when needed
Responsible for recruitment, hiring, on-boarding and ongoing management and professional development of staff
Incorporates programmatic goals into the evaluation of staff
Operational responsibilities for BHI Program
Coordinates the delivery of BHI services via the BHI team
Serves as the primary point of contact for PCP practices for the BHI program.
Serves on departmental, MGH and Partners meetings- representing the work and interests of the BHI Program
Identifies and leads quality improvement work
Provides program evaluations and reports to Psychiatry, MGH and Partners leadership
Collaborates closely with the Department of Psychiatry medical director of BHI in setting outcome measures, developing shared workflows and creating and implementing new initiatives
Is responsible for own professional development, attends pertinent continuing education and professional activities related to job responsibilities and career goals
Keeps current with behavioral health literature, and developments in managed care and public health as pertinent to job and profession
Maintains valid Massachusetts LICSW licensure
Demonstrates ability to provide supervision/consultation to staff at all levels of professional development/experience.
Strong administrative skills including the ability to function as an active member of a leadership team as well as independently in a variety of clinical, teaching and administrative roles.
Demonstrates ability to chair and/or participate in departmental and hospital committees and to represent the Department within the institution and the community.
Demonstrates excellent organizational skills/problem solving skills.
Demonstrates excellent written and verbal communication skills
Ability to use effective interpersonal communication/management skills to resolve conflicts or patient complaints, and to maintain a collaborative atmosphere.
Demonstrates personal qualities of leadership.
Knowledge of health care and management principles.
Demonstrates ability to use data to inform decisions and monitor outcomes.
Participates in hiring competent staff.
Provides supervision, clinical consultation, supervision to staff and programs.
Manages multiple and complex problems (administrative, clinical, interdisciplinary).
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS
Massachusetts license at LICSW level required
Masters of Social Work Required
Three to five years of related clinical work experience required, preferably in a hospital or academic medical center environment with increasing clinical, supervisory and administrative responsibility.
Previous work in behavioral health required
Previous leadership experience preferred
Works closely with the AD and Medical Director to ensure the program runs on budget
Office environment in at MGH.
Travel between sites required.