Behavioral Health Crisis Services Care Coordinator - Ycsu

Overview

The Behavioral Health Youth Crisis Stabilization Unit (YCSU) Care Coordinator is responsible for providing care coordination and disposition planning to children, adolescents and their families while on the YCSU and immediately post-discharge. These responsibilities are comprised of case management procedures, discharge planning and clinical care coordination. This individual is expected to utilize practice standards that are informed by the professional literature. The Care Coordinator will possess the skills to provide family education and intervention around care coordination, case management, and disposition planning on a crisis stabilization unit setting. This individual will provide culturally appropriate interactions and interventions across all professional and clinical settings.

10-month schedule avaialble

Why Nationwide Children's Hospital?

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

Responsibilities

The Behavioral Health (BH) Crisis Services Care Coordinator - YCSU implements and supports the philosophy, mission, values, standards, policies and procedures established by Nationwide Children's Hospital Behavioral Health Crisis Services and appropriate Ohio Licensure requirements.

The BH Crisis Services Care Coordinator assists and facilitates coordination of care for patients admitted to the Youth Crisis Stabilization Unit during admission and post-discharge and other responsibilities as outlined below:

• Assists with phone call management, including post discharge follow-up calls

• Administers, completes and processes intake and discharge paperwork for all patients admitted to the YCSU including distribution and collection of discharge surveys and POC surveys.

• Supports discharge follow up care by placing referrals into EPIC and scheduling discharge follow up treatment appointments.

• Supports care coordination activities including scheduling, data entry, report generation, distribution, and communication with internal and outside entities.

• Remains knowledgeable of internal and external agencies waitlists, accepted insurance and referral process.

• Coordinates & schedules, as needed, interpreters for treatment sessions, contacts financial counselors for family support, schedules & coordinates transportation, and completes necessary referrals for Ronald McDonald stay.

• Collaborates consistently with the inter-disciplinary team.

• Attends routine staff meetings & client treatment rounds.

• Utilizes EPIC for documentation of care coordination activities in accordance with policy standards.

• Coordinates client care with other service providers to ensure continuity of care.

• Assists with data gathering and information tracking as necessary for process improvement.

• Meets regularly with identified supervisor.

• Demonstrates willingness to seek/accept direct supervision, as well as, respect productive feedback from colleagues and others

• Attends in-services trainings, peer review and other interagency and supervisory activities

• Strives to maintain positive patient satisfaction

• Practices within professional areas of expertise. Attends in-services trainings, peer review and other interagency and supervisory activities

Qualifications

Knowledge, skills and abilities required

• Bachelor's degree from an accredited university or professional school of social work, counseling, psychology or a related field;

• Demonstrated skills and abilities in providing and managing behavioral healthcare to children, adolescent and families;

• Excellent communication and interpersonal skills in order to establish and maintain positive relationships with clients, families, peers and community representatives;

• Ability to work with the hospital's electronic medical records system.

• Keyboarding/typing, data entry skills; and computerized scheduling experience preferred.

• Familiarity with spreadsheets, data tracking preferred

• Ability to work and problem-solve with minimal supervision; ability to adapt to change positively in work flow and process.

Minimum Physical Requirements

• Constantly must hear, see, speak, and be physically mobile

• Demonstrate ability to pass CCM crisis management trainings once trained

Sitting Constantly (67-100%)

Talking on phone/in person Constantly (67-100%)

Typing on a keyboard Constantly (67-100%)

Standing/walking Constantly (67-100%)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE M/F/Disability/Vet