Job ID: RHB-1031454Description:
We are the Health Care Management division of HCSC a team of dedicated nurses, doctors and other clinicians. Everything we do, and every decision we make, aims to help our members live their most healthy lives. We treat the whole person with integrated pharmacy, physical and mental health care benefits.
We're also tackling the social determinants of health by creating non-clinical partnerships in the communities where we work and live, because everyone should have access to quality health care. We use innovative tools and approaches to help members get the most out of their plan benefits, as affordably as possible. We are more than a health care insurer and we are truly anchored in our purpose: to do everything in our power to stand by our members in sickness and in health.
This position is responsible for responsible for providing support to members and physicians on case management or outpatient services including responding to inquiries, conducting outbound calls, scheduling appointments, conducting research, performing data entry, resolving problems by working across departments, and supporting the behavioral health case management and outpatient clinicians.
1 year of college and 2 years experience with automated systems OR 3 years experience with automated systems.
1 year experience with managed care system(s).
Experience coordinating member needs, providing assistance to members, and analyzing member needs.
Knowledge of medical terminology.
Database experience or PC applications experience.
Customer service skills.
Verbal and written communications skills including interpersonal skills to assist members and coordinate care with physician offices, developing written correspondence to members and to other department personnel, and to support departmental personnel and functions.
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Expertise Behavioral Health Job Type Full-Time Regular Location TX - Richardson