Behavioral Health Call Center Clinical Specialist

Schedule / Shift: (4) 10's or 5 (8's) mid-shift starting at 10am, 11am or 12pm CST. Weekend rotation 2 days per month as well as holiday rotation required.

Introduction

Do you want to join an organization that invests in you as a Behavioral Health Telephone Registered Nurse? At Work from Home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Behavioral Health Telephone Registered Nurse like you to be a part of our team.

Job Summary and Qualifications

As a Behavioral Health Call Center Clinical Specialist, you will respond to all calls for information and inquiries about services offered. This includes calls from potential patients, community partners, and overflow calls from intake departments at Behavioral Health facilities. You will also assist callers with accessing the most appropriate level of care and service provider to meet the patient's needs. You will be responsible for coordinating the triage evaluation of the caller and may provide clinical assessments for potential patients. This position may work collaboratively with the Patient Logistics Center and/or a Behavioral Health facility to expedite admission and coordinate resources/information for the facility.

What you will do in this role:

• Handles all inquiry calls and routes calls appropriately

• Triage patients to determine the level of care

• Collects required information and documents using a standardized format, including insurance and referral information

• Coordinates assessment appointments or completes behavioral health assessments

• Responsible for documenting all calls coming in regardless of the outcome in the approved format

• Works collaboratively with hospital departments to assist in managing overflow calls

• Models and trains other behavioral health team members on managing and tracking inquiry calls

• Accurately records/documents to ensure reliable reporting of all key indicators related to calls, assessments, admissions

• Ensures patient rights and confidentiality

• Provides input, suggestions, and support appropriately

• Actively participates in team meetings and engages in the processes of the contact center

What qualifications you will need:

• Master's Degree in Social Work, Counseling or related field and holds a professional licensure as an independent mental health professional; or

• Bachelor's Degree in Nursing, Master's preferred, with experience as outlined below

• Prefer 1-3 years' experience in a behavioral healthcare setting performing clinical assessments or in a clinical treatment setting for non-nurses

• RNs require a minimum of 3-5 years' experience in an inpatient setting and prefer a demonstrated ability to complete crisis assessments

• Call Center experience preferred

• Experience working in an Intake Department preferred

• Licensed to perform clinical assessments to determine level of care needs and to diagnose according to the current version of the Diagnostic and Statistical Manual required

• Must hold and maintain current licensure as a mental health professional, such as Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker (LMSW), or Licensed Marriage and Family Therapist (LMFT) or RN license (RN requires at least 3 years in an applicable mental health environment)

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Behavioral Health Telephone Registered Nurse opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.