Under direction from the Behavioral Health Supervisor (BHP)and Women's Health Director, ensures continuity and coordination of care across transitions of care for all patients, with special attention to patients with complex medical, behavioral and social needs.
PRIMARY DUTIES AND RESPONSIBILITIES:
Act as a patient advocate.
Communicate patient's health status accurately in verbal and written reports to appropriate health care providers (i.e. behavioral health practitioners, nurse supervisor, providers).
Communicate effectively, courteously and collaboratively with patient/family, providers, supervisors and co-workers.
Maintain patient confidentiality.
Social Behavioral Health Advocate Duties:
Collaborates with BHP to integrate patient into behavioral health, care coordination and care management planning and communications, assuring that the patient is informed and supported in decision-making.
Under the direction of BHP, providers, or nursing staff, contribute to patient education, resources, coaching and support of patients at WH and the Family Birth Place (FBP) prior to discharge.
Assists in management of patients identified by the WM and BHP team as highest risk.
Assists in managing the CPCQC program and other programs as assigned.
Assists in managing all behavioral health patients to reduce risk, decrease hospital and ER utilization, and improve outcomes.
Assists in maintaining a care management registry for documentation of highest risk patients, care management interventions, and care plans.
Communicate in a timely and consistent manner with the BHP and WH team to identify highest risk patients and to maximize the management of patient needs and related risk reduction.
Coordinate care with other care managers (home health care, payer case managers, etc.) community social resources and specialists to maximize care and promote patient safety.
Utilize behavioral strategies during integrated visits to assist patients in adopting healthy behaviors, improving self-care, improving social support and managing chronic disease.
Provide culturally appropriate health education and basic counseling on medical, social and lifestyle recommendations, within scope of licensure and/or training and within scope of practice.
Develop and support effective partnerships within the community to best meet patient needs.
Participate in innovative pilots and directives set forth by the WH and BHP team.
Demonstrates commitment to professional growth through participation in workshops, educational programs, and review of literature, in-services, and staff meetings to meet the changing needs of patients and health team members.
Ensure that the appropriate internal/external providers, facilities and ancillary services are utilized in referral process.
Appropriately seeks guidance or assistance, when necessary.
May include traveling to outlying specialty clinics.
Performs other related duties as assigned or requested.
Associate or Bachelor Degree in related field is preferred.
Significant experience in the behavioral health and/or substance abuse field will be considered, in place of a Degree.
Current BLS through the American Heart Association (AHA) or obtained within 3 months of hire
Must be bilingual (English/Spanish)
Ability to work independently
Ability to understand and present verbal instructions and to exchange verbal information
Ability to establish and maintain effective, courteous working relationships with patients/families, co-workers and others
Ability to work under pressure in a fast-paced environment
Ability to prioritize and perform multiple tasks
Ability to work in Windows based computer environment
Ability to work in professional manner
1 year of medical or behavioral health experience, required.
Experience in behavioral health and/or substance abuse field is preferred.
CAC I or higher is preferred.
Entry salary dependent upon education, skill-set, and experience.
Mid-Range: $21.00/ hour
Valley View offers a comprehensive benefit package that supports our employees' physical, emotional and financial health.
Medical, Dental and Vision
Flexible Spending Account (FSA)
Generous Paid Time Off accrual
401(a) and 403(b) plans
Employee Assistance Program
Becker's Hospital Review Recognizes Valley View as a Great Community Hospital in 2019
Valley View Hospital has been included in the 2019 list of great community hospitals Becker's Hospital Review. Hospitals on the list are defined as a facilities with no more than 550 beds and recognized for their clinical quality, operational excellence and economic influence on the surrounding areas. Inclusion is also based on excellent outside rankings and ratings including IBM Watson Health 100 Top Hospitals, Leapfrog Group grades, CMS stars, and more
As a 78-bed hospital that has maintained its independent, nonprofit status since 1955, Valley View was eligible for consideration on the list and ultimately selected by Becker's Hospital Review for its Performance Excellence recognition by J.D. Power & Associates and its Top 100 Top Hospitals recognition by IBM Watson Health.
At Valley View, our mission is to provide convenient, connected care to the communities of Western Colorado with scope, technology, and expertise that are rarely found in regional hospitals.
Valley View Hospital