Beauty Manager-Hourly-Fox Valley

L Brands Aurora , IL 60503

Posted 6 months ago

Description

A Victoria's Secret Beauty Manager is a values-based leader that delivers exceptional customer and associate experiences to grow top line sales. A Beauty Manager leads store performance through our core values of The Customer Rules, It Matters How We Play the Game, Inclusion Makes Us Stronger, and Passion Leads to Success.

Primary Responsibility: The Beauty Manager has the primary responsibility of driving results of an individual brand. Additionally, the Beauty Manager owns coaching and development of entire store team to deliver on the brand story though customer experience behaviors, operational excellence, and product life cycles of assigned brand.

Direct Reports: Supervisor(s), Sales Specialist(s), Bra Fitting Specialist(s) and Sales & Support Generalists

Success Metrics:

  • Sales Growth(Store and Individual Brand) to Last Year

  • Shrink Reduction

  • Turnover Improvement

  • Payroll Control

Key Responsibilities:
To perform this job effectively a Beauty Manager must be able to perform all the responsibilities satisfactorily. Culture and Customer:

  • Executes associate retention strategies with Store Leadership Team.

  • Personally demonstrates and provides coaching to direct reports selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty.

  • Displays understanding of how all roles work for the good of the team.

Talent:

  • Personally executes Talent Life Cycle for direct reports. Talent Life Cycle actions include; selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement.

  • Schedules and leads performance management for direct reports (Annual, Mid-year, Monthly Touch points).

  • Identifies personal successor and co-creates individual development plan for direct reports.

Brand:

  • Owns and executes brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing).

  • Leads the overall appearance and presentation of merchandising strategies of the brand by executing brand guide planning, mapping, and final execution of floorset.

  • Owns cash wrap brand guide and visual standards. (Beauty only)

  • Develops short term sell thru strategies with use of visual merchandising filters.

  • Sets the strategy to maintain the updated floor plan and fixture block leveraging the digital brand guide and fixture database.

  • Ensures associates and leadership understand and maintain visual merchandising standards of assigned brand.

Operations:

  • Works with Sales Leadership Team to determine payroll management and takes appropriate actions.

  • Communicates with Assistant Store Manager (Brand Operations) to ensure proper scheduling for all aspect of the brand. Stores below $4M communicate to SM, $9-$11 M communicate to Brand Operations Manager.

  • Completes monthly associate availability check-ins with direct reports to ensure availability meets business and associate needs.

  • Executes and/or directs product lifecycle activities during open hours of assigned brand to drive merchandise availability.

  • Maintains backroom standards during floorset execution.

  • Creates line management plan and reviews with Store Manager for cash warp zones within brand.

  • Reinforces store strategies to reduce shrink and ensures sensoring guidelines and testers for brand are executed and maintained and inspects fitting room of brand for signs of known loss and ensures accurate known loss reporting.

  • Owns capability building of store team to manage fitting room "go backs" in a timely manner of assigned brand.

  • Knowledge of asset protection action plan and ensures direct reports are aware of current opportunities and how to address them.

  • Ensures direct reports are knowledgeable and execute the following; shop lifting policy, monthly link to shrink, shrink hotline, and storage of store personal belongings.

  • Maintains fitting standards of brand (clean and accessible at all times and doors closed and locked).

  • Responsible for assignment and completion of daily, monthly, quarterly cleaning tasks that can be conducted during open hours which include; dusting surfaces, cleaning mirrors, trash removal, spills, and any immediate maintenance issues that prevent customer and associates from having a safe experience.

All leadership roles at Victoria's Secret are responsible for:

  • Leading and demonstrating the company values within the store at all times.

  • Leading the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensuring the team is delivering the best buying environment for the customer.

  • Gaining business insight by reviewing total store results daily, weekly and monthly and linking behaviors to actions.

  • Upholding positive associate relations that lead to engagement in the brand and the team.

  • Executing store opening and closing procedures and recovery.

  • Reinforcing store strategies to reduce shrink and build personal capabilities in asset protection.

  • Effectively managing and controlling expenses.

Qualifications

  • Previous experience leading leaders and associate teams

  • Demonstrates ability to improve customer satisfaction and drive customer loyalty

  • Proven ability to effectively delegate, follow up and communicate with all levels of the organization

  • Demonstrates ability to manage complex and competing priorities with time management and organizational skills

  • Demonstrates ability to assess talent, coach, develop and manage performance

  • Demonstrates business acumen with strong strategic and analytical skills

  • Demonstrates excellent visual merchandising skills

  • Ability to work nights, weekends, holidays, and during non-business hours

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
MacyS Seasonal Retail Beauty Sales Flex Fox Valley Mall

Macy's, Inc.

Posted 5 days ago

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 Love helping others find their inner beauty and build their confidence with amazing beauty products from the hottest brands? At Macy's Beauty, it's how we make magic, and it's exactly what you'll be doing as part of our Beauty team. ... More " Develop your artistic side, create customized regimes and unique, beautiful looks from top beauty brands. You'll run the business like it's your own – but with the backing of America's premier omnichannel retailer. Talk about the best of both worlds! Get top-notch paid training on our product lines as well as learn about new technology, trends, and techniques in the constantly evolving world of beauty. Get exclusive perks including samples of all kinds of amazing products and a regular product allowance to spend on your choice of full-size products (we call it "gratis," and you're going to love it.) Find your perfect look helping others find theirs – explore beauty careers in retail and join our beauty team. Job Overview: The Seasonal Cosmetics/Fragrances Associate is responsible for providing professional service to customers by selling and demonstrating cosmetics and fragrances, as well as contributing to the success of the department. The associate is also responsible for fulfillment and performing other duties as necessary. In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving. Essential Functions: * Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own * Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Provide an exceptional customer experience by ensuring the customer is always the priority * Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area * Handle all returns courteously and professionally * Sell cosmetics and related merchandise according to customer service techniques and professional selling skills * Determine customer needs based on personal features and other customer preference related factors * Explain and demonstrate use of cosmetics through actual application * Use clientele program to maintain customer profile and contact information to increase personal sales * Be knowledgeable of and perform sales support functions related to POS procedures * Alert Cosmetics Counter Manager or Cosmetics Sales Manager of inventory and other inaccuracies * Attend product training classes and seminars and participate in pre-selling drives to maximize sales * Ensure proper presentation, organization, storing, and replenishment of stock * Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) * Ensure work area is free from hazards and work in a safe manner * Adhere to Asset Protection and inventory control and compliance procedures * Be in compliance with all hygiene standards * Perform other duties as necessary * Follows shortage programs and procedures * Perform these functions in an efficient manner, as directed by the Supervisor * Regular, dependable attendance and punctuality Qualifications: Education/Experience: * High School degree or equivalent. * Previous selling experience is desired, preferably in cosmetics. Communication Skills: * Excellent written and verbal communication skills. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Superior organizational and time management skills. * Must be able to multi-task in a fast-paced environment during constant periods of high volume. • Must be able to build relationships and influence others. * Must possess a thirst for knowledge. * Must be flexible in regards to hours worked. * Ability to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. – including Macy's and Bloomingdale's – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Great Perks Gratis Product Allowance Exclusive Samples Be an Artist Become an artist. Collaboration, Creativity, Culture. Macy's, Inc. Aurora IL

Beauty Manager-Hourly-Fox Valley

L Brands